Training Specialist II at Hope | Springfield, IL

Hope•Springfield, IL

2d•$42,000 - $48,000•Hybrid

About The Position

Under general supervision, the Training Specialist II is responsible for training new and existing employees as well as coordinating, developing, implementing and revising employee trainings. The position helps provide oversight to the Hope Autism Clinics new employee training program as well as various supports to all Hope programs; interacts with employees, co-workers and other trainers in a warm, positive, helpful and professional manner; navigates various technology, software and websites daily; uses active listening and clear communication to navigate conflict resolution and embodies the mission and core values of Hope.

Requirements

High School Diploma or GED equivalent.
2+ years of experience working directly with individuals with intellectual and/or developmental disabilities.
2 years of experience in employee training or development.
General knowledge and understanding of Hope’s programs, mission and core values.
Excellence in customer service; ensuring warm and friendly exchanges.
Skill in conflict resolution and de-escalation techniques.
Technical proficiency and the ability to use phone systems and computer software.
Skill in completing assignments accurately and with attention to detail.
Excellent organizational skills.
Ability to easily connect and form trusting relationships.
Ability to communicate and deliver presentations clearly and effectively, both orally and in writing, utilizing video, audio, documentation and other software to enhance employee learning experiences.
Ability to listen to and understand information and ideas presented through spoken words and sentences.
Ability to apply general rules to specific problems to produce answers that make sense.
Ability to navigate and utilize various software systems such as Microsoft Office and ADP.
Ability to work professionally with people from a wide variety of cultural and socio-economic backgrounds.
Ability to work independently with minimum supervision while prioritizing workloads to meet deadlines.
Ability to handle confidential information with discretion.
Ability to plan and manage multiple tasks to meet specific deadlines.
Ability to handle difficult and stressful situations with professional composure.
Ability to successfully complete background clearance, physical & drug/alcohol screening.
Must have a valid Illinois driver’s license and the ability to qualify as a DCFS driver.
Ability to travel.

Nice To Haves

Bachelor’s Degree or a combination of college credits and experience equal to a bachelor’s degree.

Responsibilities

Conduct and coordinate employee development, training, and orientation programs, including but not limited to new employee training for Hope Autism programs, Safety Care, and CPR/First Aid trainings.
Manage new employee training for Hope Autism Clinics including creating training schedules, setting up for trainings, managing the day-to-day operations of the training, carrying the training cell phone, supervising the new employees during their initial training period, completing payroll for employees in new hire training and enforcing Hope policies & training expectations.
Communicate with program managers regarding issues with employees in new hire training (including but not limited to issues related to knowledge retention, failure to meet required training standards, attendance & performance) and complete discipline as necessary.
Monitor and ensure staff are in compliance and current with all training requirements by running reports, scheduling trainings, notifying departments of staff needing training, and conducting the trainings.
Assign courses in Hope University and Relias to employees as well as approve employee uploaded documents and chart them where required.
Input completed trainings into required websites, software and spreadsheets and obtain trainees’ training certifications.
Maintain records related to the completion of all required staff trainings.
Create interactive trainings and PowerPoints from developed materials as well as researching new information to put into trainings.
Assist with audits for various internal and external agencies (including state funding and licensing bodies).
Attain and then maintain trainer certifications in Safety Care and CPR/First Aid.
Complete all required trainings.
Assist with managing and proctoring the ACT WorkKeys testing for newly hired paraprofessionals as needed.
Assumes responsibility as a mandated reporter concerning incidents of alleged abuse and neglect of individuals served by Hope, as outlines in the agency’s policies and procedures.