Training Specialist II

Advarra•United States of America,

8d•$58,495 - $96,517•Remote

About The Position

The Training Specialist is responsible for conducting professional training events on Advarra software for customers and internal employees. This individual is responsible for creating and maintaining materials and documentation related to training. This position requires strong interpersonal skills along with high-level facilitation skills for varying group sizes. The Training Specialist must be able to travel up to 25% of the time.

Requirements

3+ years of training experience
Experience conducting effective and comprehensive training for software or other technical tools
Experience conducting virtual training via specialized tools such as Zoom, Adobe Connect, Teams, etc.
Experience in confidently delivering training virtually and in a traditional classroom setting
Sit or stand for extended periods of time at stationary workstation
Regularly carry, raise, and lower objects of up to 10 Lbs.
Learn and comprehend basic instructions
Focus and attention to tasks and responsibilities
Verbal communication; listening and understanding, responding, and speaking

Nice To Haves

Dedication to professional development, continually growing own skills, staying on top of industry trends, etc.
Strong analytical, problem-solving, and interpersonal skills
Effective communication skills, including listening, writing, and speaking
Advanced Word skills (using templates, styles, fields, etc.)

Responsibilities

Facilitate professional training events for customers and internal employees; demonstrate expertise in our software products as well as an understanding of industry best practices
Develop and/or update training presentations, assessments, study guides, job aids, and reference materials under the guidance of training leadership and/or subject matter experts
Demonstrated mastery of assigned Advarra technology product
Assist in conducting organizational-wide training needs assessments to identify skills and knowledge gaps that need to be addressed
Gather feedback from trainees after each education session
Conduct both in-person and web-based training events
Collaborate with LMS Administrator to ensure training materials, eLearning modules, and courses are available and updated in the LMS; perform basic users access troubleshooting in Advarra University
Provide oversight and monitoring of Advarra community platforms to inform new practices, knowledge gaps, and identify areas for training opportunities
Collaborate with the eLearning team to develop, review, and update eLearning modules as needed
Maintain attendance records and results of assessments and retraining
Interact with customers via phone, Zoom, or email in a professional and prompt manner
Perform other job-related duties as a assigned