Training Specialist I

Proctor Loan Protector•Troy, MI

4d•Onsite

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Proctor Loan Protector does not sponsor any type of work visa’s or STEM programs. Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation. At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. As we continue to grow and expand, this allows us to offer career paths and opportunities. We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment. Fun work environment with a variety of work Being part of a team Career growth Ability to highlight your skills Feel valued Great benefits, pay and culture

Requirements

High School Diploma/GED
Proficient with MS Office– specifically Word and Excel
Superior verbal and written communication skills, demonstrated in previous roles.
Strong insurance knowledge
Strong analytical skills
Mastered more than one process
Ability to resolve and addresses issues
Low error rate
Meets production metrics
Knowledgeable in Residential and Commercial Tracking
Attendance/Quality/Production must meet or exceed PFI standards

Nice To Haves

Associate’s or Bachelor’s degree in a business or financial related discipline

Responsibilities

Conduct training classes on PLP systems and processes, whether a new hire class of newly started team members, or a continued development course for existing staff.
Provide training communication and reporting on any training completed, as well as complete a summary of topics learned and recommendations for follow-up and improvements.
Delivery of departmental rules and expectations to new persons in an exacting manner.
Assist in developing and updating Quality Control Standards to assure that all processes within Proctor Loan Protector maintain an excellent quality rating.
Suggest process improvement to management
Create new / edit existing training documentation and key training tips for new and existing staff / Coach staff on process updates
Works to ensure that our processes remain in compliance with regulations and our client expectations.
Monitor random sampling of all data entry and provide error feedback to managers for coaching and mentoring of staff.
Demonstrate high level of knowledge of all processes within the departments trained.
Research errors for root cause analysis.
Understand all insurance requirements for both residential and commercial tracking
Strong Communication capacity with clients and leadership; clearing issues working deficiencies and tracking policies
Maintain superior levels of quality and production metrics.
Ability to take on more responsibility as needed, including additional classes, audits, and other support functions.
Back-up existing staff as needed