Training Specialist I

ConnectiveRx • Hanover Township, NJ

1d • $42,000 - $60,600 • Hybrid

About The Position

Develop, deliver, and coordinate training programs for all Operations employees. Educate new and existing employees on how to effectively perform their jobs. The training specialist also addresses advancements in technology, the latest findings from research and development and changes in the marketplace. The goal is to promote efficiency and competitive advantage by developing the skills of personnel.

Requirements

• 1-3 years customer service operations training.
• Understands adult learning processes
• Has a working knowledge of MS Word, Excel and PowerPoint
• Has strong interpersonal, communication, public speaking, and facilitation skills.
• Has proven skills for delivering training processes and feedback.
• Must be able to work in a fast-paced, high-stress environment with a demanding time schedule.
• Must have schedule flexibility, training can sometimes occur outside of standard office hours.
• Has strong project management skills with ability to supervise multiple projects.
• Is a good teammate who contributes to a positive team spirit.
• Attendance/Punctuality is consistent and work responsibilities are covered when absent.
• Has strong Decision Making/Problem Solving skills.

Nice To Haves

• A BS/BA Degree in Education, or related field related experience is preferred.

Responsibilities

• Develops, delivers, and maintains written materials, training classes, workshops and maintains a master training schedule that includes all schedules for new hires, nesting as well as recurrent and specialty training.
• Conducts training evaluations and needs assessments to ensure that learners and the business needs are being met.
• Delivers soft skills training such as grammar and business writing, interpersonal communication, etc., for employees.
• Coordinates with Quality team to monitor trends and make recommendations for learning needs.
• Works with Operations and Program Managers to implement onboarding of new and existing business.
• Collaborates with teammates to champion and implement professional development and leadership training programs.
• Works within the guidelines of authorized Company policies, procedures, budgets, and good business ethics, coordinates and controls the activities, and programs of the designated areas of responsibility.
• Other duties as assigned

Benefits

• medical, dental, vision, life, and disability insurance.
• 401(k) plan, with employer contributions where applicable.
• flexible paid time off (PTO) policy for exempt employees, covering sick days, personal days, and vacations.
• eight standard company holidays and three floating holidays annually

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree