Training Specialist I

Metro National Corporation•Houston, TX

About The Position

The Training Specialist I, supports the design, development, and delivery of training programs that enhance employee performance, communication, and operational effectiveness. This role primarily focuses on developing and delivering training for security officers and security leadership, with an emphasis on skill development, leadership training, and programs that strengthen safety operations. The role is responsible for creating engaging learning content, facilitating training sessions, and supporting the administration of learning systems. The ideal candidate is a self-starter who can quickly translate business needs into high-quality training materials and deliver content across multiple formats.

Requirements

Bachelor’s degree in Education, Human Resources, Communications, or a related field preferred; relevant professional experience may be considered in lieu of a degree
1–3 years of experience in training, teaching, facilitation, or instructional design
Strong writing, editing, and communication skills
Proficiency in Microsoft Office (PowerPoint, Word, Excel)
Experience creating presentations and training materials from scratch
Ability to facilitate training for a variety of audiences
Strong organizational skills and attention to detail
Ability to manage multiple priorities and meet deadlines

Nice To Haves

Experience working in environments where safety, customer experience, and professionalism are critical (e.g., security, retail, hospitality, healthcare, or property management)
Experience developing or delivering training for service-based or public-facing roles
Familiarity with security operations, safety protocols, or related field training
Experience with Learning Management Systems (LMS) and course administration
Experience using Smartsheet or similar project management tools
Familiarity with eLearning authoring tools (Articulate Rise 360, Storyline, etc.)
Experience editing reports, professional documents, or instructional materials
Experience creating surveys, assessments, and evaluating training effectiveness

Responsibilities

Research, design, and develop training content across a variety of topics, including effective writing, customer service, security best practices, leadership development, succession planning, and new hire orientation
Develop training that supports frontline security operations, safety awareness, and leadership effectiveness
Create facilitator guides, participant materials, job aids, and presentations
Ensure content is clear, engaging, and aligned with organizational standards
Revise and update existing training materials based on feedback and business needs
Facilitate training sessions for security officers, supervisors, and leadership in in-person, virtual, and hybrid environments
Adapt delivery style to meet the needs of frontline employees and operational leaders
Lead engaging, interactive sessions that promote participation and knowledge retention
Support the administration and maintenance of the Learning Management System (LMS)
Upload, assign, and track training content and completion records
Build and manage Smartsheet trackers, training calendars, and reporting tools
Assist with scheduling, logistics, and coordination of training sessions
Develop surveys, assessments, and feedback tools to measure training effectiveness
Conduct basic needs assessments to identify skill gaps and training opportunities
Analyze feedback and data to improve training programs and materials
Support training logistics, including setup, materials preparation, and inventory management
Lift and transport training materials and equipment (up to 50 lbs) as needed
Manage multiple projects and meet tight deadlines in a fast-paced environment
Provide general administrative support related to training operations