Training & Service Enablement Lead - Recreational Living

GE Appliances, a Haier company•Indianapolis, IN

11d•Hybrid

About The Position

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. Interested in joining us on our journey? The RV Training & Service Enablement Lead plays a pivotal role in supporting GE Appliances’ Recreational Living segment by driving best-in-class technical training and delivering expert service support across the RV appliance ecosystem. This position leads the development and delivery of accredited training programs for both RV and residential appliances, partnering closely with OEMs, RV dealers, service centers, and industry organizations such as RVTI to ensure curriculum quality and accreditation standards. This role is highly seasonal and dynamic. During the off-season (October–April), the primary focus is on delivering training and developing curriculum through hands-on sessions, virtual webinars, and video-based content. During peak season (May–September), responsibilities shift toward providing advanced technical support and resolving escalated service cases. The position also collaborates across internal teams to standardize service practices and contributes to strategic initiatives led by senior leadership. This hybrid role requires strong technical expertise, excellent cross-functional communication, and significant travel. It offers a unique blend of instructional leadership, field support, and operational oversight within a fast-paced and evolving RV appliance environment.

Requirements

Demonstrated ability to organize, manage, and deliver technical training across multiple formats (in-person, virtual, video).
Strong technical knowledge of RV appliances, installation, and service procedures.
Experience managing warranty claims, technical escalations, and customer support cases.
Proven ability to collaborate effectively across functions and communicate with diverse stakeholders.
Proficiency in Salesforce or similar CRM tools for case and claim management.
Willingness to travel frequently for training delivery, conventions, and field support.
Associate’s or Bachelor’s degree in a technical or business-related field.
5+ years of experience in technical training, appliance service, RV service, or service management.
Familiarity with RV industry operations and service networks.
Strong written and verbal communication skills.
Proficiency in Microsoft Teams, other virtual training platforms, and Microsoft PowerPoint.

Nice To Haves

RVTI Level 3 certification or equivalent technical training credentials.
Experience with GE Appliances or similar RV/appliance product lines.
Working knowledge of digital content development, including video creation and editing.

Responsibilities

Develop and deliver accredited technical training for RV and residential appliances through in-person, virtual, and video formats (primary focus during October–April).
Coordinate training schedules and logistics with OEMs, RV dealers, and service centers.
Partner with RVTI and other institutions to maintain accreditation, update curriculum, and uphold training standards.
Represent GE Appliances at trade shows, conventions, OEM rallies, and internal/external meetings.
Create and maintain training materials, props, demonstrations, and documentation in partnership with engineering, service, and product teams.
Collaborate with Marketing to produce high-quality training assets, including videos and presentations.
Provide expert technical assistance to OEMs, RV dealers, and service centers during peak season (May–September).
Support call center agents with escalated technical cases as needed.
Conduct internal training sessions for Warranty and Service teams.
Partner with ASI call centers, Consumer & Dealer Services, and other stakeholders to harmonize service processes and best practices.
Support the Senior Manager, Warranty & Service, on key initiatives and departmental needs.
Perform additional related duties as assigned.