Training/Scheduling Manager

Securitas Security Services•San Mateo, CA

About The Position

Coordinates and delivers training programs within assigned Area for Security Officers and other employees. Acts to ensure compliance with legally mandated, contractual, and company mandated training requirements. Distinguishing Characteristics: Primary job function is training security personnel at the Area level.

Requirements

Must be at least 18 years of age.
Must have a reliable means of communication (i.e., pager or phone).
Must have a reliable means of transportation (public or private).
Must have the legal right to work in the United States.
Must have the ability to speak, read, and write English.
Must have a High School Diploma or GED.
Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.
Associate’s Degree and 1 year of experience in the security industry, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.
If required for assignment, must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
Knowledge of training techniques suitable for different learning styles.
Ability to use audio-visual equipment and personal computers.
Ability to identify training needs.
Oral and written communications skills; presentation and group facilitation skills.
Knowledge of or ability to learn security services and operations.
Planning, organizing, record maintenance, and project coordination skills.
Skill in observation, coaching and providing feedback to employees.
Strong interpersonal skills, with the ability to interact effectively at various employee levels and across diverse cultures.
Strong customer service and results orientation.

Responsibilities

Trains employees and job candidates within assigned Area; conducts new employee orientation, mandatory licensing training, on-the-job training, and training in health and safety practices.
Acts to ensure compliance with legally mandated, contractual, and company mandated training requirements; documents training as required for purposes of licensing and under the terms of client contracts.
Confers with managers and supervisors to determine training needs and approaches.
Develops training schedules in conjunction with management; coordinates training activities so as not to conflict with client service schedules.
Follows appropriate instructional procedures or methods, such as individual training, group instruction, self study, lectures, demonstrations, simulation exercises, role playing, and computer based training.
Organizes training manuals, reference library, testing and evaluation materials, multimedia visual aids, and other educational materials.
Maintains records and prepares reports to evaluate performance of training activities, and to monitor progress of trainees.
Performs tasks and duties of a similar nature and scope as required for assigned Area.