Training Representative (REVENUE SPECIALIST I)

State of Maryland•Anne Arundel, MD

1d•Hybrid

About The Position

The Comptroller's Taxpayer Services Division is looking for 2 Training Representatives to join their team in the Training Unit of the Case Management and Training Section. The successful candidate will be self-motivated, detail-oriented, and capable of delivering high-quality training through clear instruction, accurate guidance, and consistent adherence to established policies and procedures. The main purpose of this position is to independently provide training to employees within the Taxpayer Services Division.

Requirements

Graduation from an accredited high school or possession of a high school equivalency certificate, including or supplemented by a course in bookkeeping or accounting.
Three years of experience performing work in tax assessments, collections, investigations, examinations, adjustments or taxpayer services within two or more of the specialized fields of revenue administration, or performing work in tax assessments, collections, investigations, examinations, adjustments or taxpayer services within the motor fuel/motor carrier tax field.
The specialized fields may include sales and use tax, income tax, admissions and amusement tax, withholding tax, alcohol and tobacco tax, and any other revenue levy authorized by the legislature.
Candidates may substitute the possession of an Associate of Arts degree from an accredited college or university for one year of the required experience.
Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in finance technician classification or finance technician specialty codes in the financial clerical and technician field of work on a year-for-year basis for the required experience.
For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service.
If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at http://www.naces.org/members.html.
All applicants must be legally authorized to work in the United States without current or future employer sponsorship.
Candidates must be at least 18 years of age to be eligible for employment.

Nice To Haves

Training experience
Customer service experience
Experience with personal computer and software applications
Organizational skills
Knowledge and experience of Federal and Maryland State Tax Laws and Forms
Communication skills (both oral and written)

Responsibilities

Prepare and submit training manuals to the supervisor for review.
Delivery of basic tax training to new hires and other units within the Taxpayer Services Division.
Incumbents may also accept and respond to calls and cases from taxpayers, agency employees, managers, supervisors, and directors.