Training & Quality Consultant

UChicago Medicine • Burr Ridge, IL

4h • $96,100 - $112,100 • Onsite

About The Position

This position serves as a facilitator for departmental and/or organizational training, assisting in the assessment, development and delivery of associated training materials and curriculum. The employee will facilitate training & quality programs, performing assorted administrative or operational functions such as assisting in the research and development of multi-media training materials for individual, departmental, and organizational-wide presentation and maintaining the training calendar and database. Works with intermittent supervision and review; work problems involving departures from standard policies, interpretations, or procedures will be presented to the Management for review and direction on resolution. Exemplifies UChicago Medicine’s mission, vision and values and acts in accordance with UChicago Medicine’s policies and procedures.

Requirements

• Bachelor’s Degree in Adult Education, Educational Methods, Communications, Healthcare Administration or related field or 5+ years of related experience in progressive roles.
• Three (3) years’ training, teaching, or business coaching experience.
• Three (3) years’ experience working with EPIC Cadence in a practice or Access Center environment.

Nice To Haves

• Two (2) years’ revenue cycle experience.
• EPIC certification or EPIC credentialed trainer.
• Experience with Automated Call Distribution systems (Cisco preferred).

Responsibilities

• Possesses a broad spectrum of knowledge encompassing multiple workflows and procedures across various specialties and departments.
• Delivers new hire training in scheduling, registration, epic, revenue cycles, including the use of telephony platform, CRM, webchat, and other applications.
• Designs and maintains training materials, including knowledge articles, guides, presentations, and exercises.
• Develop tutorials that guide end-users through the usage of diverse applications, simplifying complex tasks. Generate high-quality documentation tailored to different user groups, ensuring information is clear and effective.
• Conduct reviews and updates of existing documentation to ensure accuracy and consistency, and make revisions as needed. Continually enhancing training materials, methodologies, and content, keeping them aligned with evolving industry standards and technological advancements.
• Develops and refines departmental quality monitoring standards and guidelines, ensuring continuous improvement and alignment with industry best practices.
• Conducts audits and identifies themes and trends in the root cause of errors to facilitate proactive problem-solving and process improvement efforts.
• Document operational improvement opportunities and learner questions during training. Follow up with leaders to summarize training content and skill levels demonstrated.
• Assists in project leadership, contributing to scoping, planning, execution, and closure phases, ensuring adherence to project timelines and deliverables.
• Acts as a coach and mentor, providing guidance and support to team members, while actively participating in the training of Level 1 personnel to enhance their skills and capabilities.
• Performs other duties as assigned.

Benefits

• Compensation & Benefits Overview
• The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.
• The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis.
• Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity.
• Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.
• Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level