Training / Phlebotomy Specialist - Licensed
About The Position
This position requires you to have a state phlebotomy license. Training / Phlebotomy Specialist - Licensed - Tarzana, CA, Monday to Friday, 8:00 AM to 5:00 PM, with rotational weekends. Under the direction of the Territory Manager, provides technical and non-technical training to all staff; writes and updates procedures including the State Phlebotomy Licensure Program; performs site visitations and process analysis; administers staff competency testing, conducts in-services and meetings; conducts interviews for externs and interacts with Patient Services management, IT management, Billing Management, Commercial Group and staff. Monitors Corporate Initiatives.
Requirements
- Must have a state phlebotomy license.
- 3-5 years of phlebotomy and/or Patient Services supervisory experience.
- Must have knowledge of computer applications (Microsoft Word, Excel, PPT, and Outlook).
- Practical knowledge in patient services data entry (QLS, IDAA, Care360).
- Strong communication skills.
- Strong problem-solving skills.
- Strong time management skills.
- Strong prioritization skills.
- Strong collaboration skills.
- Strong critical thinking skills.
- Must have a valid driver’s license and clean driving record.
- Forensic urine collections (DOT/non-DOT) where applicable (Required).
- Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Required).
Nice To Haves
- High School Diploma or Equivalent (Preferred)
Responsibilities
- Provides technical and non-technical training to new and existing employees in the Patient Services Department: Computer functions i.e. Care360, QLS or other internal lab systems, Specimen collection and processing, Patient Care Gold Standards, Forensic urine collections (DOT and non-DOT collections), Quality control/assurance, Patient Service Center Standard Operating Procedures (SOPs), Billing (including bad debt reductions), Compliance, Safety and Environmental Health and Safety (EHS).
- Provides, develops, and maintains training material for Site Leads, Group Leads and Supervisors.
- Writes new procedures as directed.
- Implements roll out and required training of new procedures.
- Develops training material for customized training, new hire training, Site Leads, Group Leads and Supervisors.
- Performs site visitations and process analysis to verify adherence to SOPs, compliance, and safety, enhance performance of sites not meeting corporate metrics, observe current processes, recommend improvements, and assist with implementation.
- Schedules and conducts Extern interviews.
- Assesses Phlebotomy skills.
- Provides training for Externs.
- Provides feedback to the Territory Manager/Supervisor on Extern performance.
- Monitors and troubleshoot implementation of Corporate Initiatives.
- Keeps a year-to-date spreadsheet for the territory on: Easypay, Open Invoice, PCGS, E-learning Training Initiatives.
- Performs UAT Testing.
- Ensure the confidentiality of patients, employees, and laboratory documents.
Benefits
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program
- Blueprint for Wellness® healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
