Training & Performance Supervisor - Monday to Friday, 2:00pm to 10:00pm

. Crane Worldwide Logistics . • Florence, KY

2d • Onsite

About The Position

This role is responsible for maintaining internal performance and quality standards, ensuring processes and metrics meet expectations, and analyzing data related to client metrics, service, and visibility. The supervisor will assess support interactions, monitor trends, and provide recommendations for training courses and performance standards. They will also deploy as part of a field team for site visits and supervise frontline Training & Performance staff. The position requires excellent communication, problem-solving, and technical skills, with proficiency in MS Office and other collaboration tools. A Bachelor's degree and 2+ years of experience as an analyst are required, with experience in a global, multi-cultural environment and the logistics industry being preferred. Familiarity with eLearning development tools is a plus.

Requirements

• Bachelor’s degree.
• 2+ years of experience as an analyst.
• Experience working in a global multi-cultural environment.
• Proficient with MS Office or related office suite software.
• Excellent communication skills with the ability to convey ideas effectively, listen intently, develop strong training content, and drive adoption across functions and teams.
• Ability to deal with ambiguity—given an open-ended task, can achieve great work with minimal supervision.
• Self-motivated and goal oriented with strong organization skills and an excellent attention to detail.
• Creative and problem-solving skills to invent new ways to accommodate the learning needs of contemporary learners.
• Technical competence in using modern technology to develop training content.
• Experience in working with end users to elicit and document requirements.
• Empathy for end users - craft intuitive workflows that improve user experience.
• Strong collaboration and teamwork skills in a small setting, as well as across different geographic locations.
• Ability to focus on high quality work while under pressure; drive short-term actions that are consistent with long-term goals.
• Advanced knowledge of MS Office, Visio, MS Teams, MS Project and other Microsoft learning and collaboration tools.

Nice To Haves

• Experience in the Logistics industry preferred.
• Familiarity with eLearning development tools such as Camtasia, Adobe Captivate, or similar is a plus.

Responsibilities

• Maintain internal performance and quality standards set by management.
• Ensure that the processes, metrics and visibility are meeting expectations.
• Responsible for creating, maintaining and analyzing data related to client metrics, service and visibility.
• Analyze client key performance indicators gaps, data quality, and visibility to improve performance, escalating to the Training & Performance Manager when necessary.
• Assess support interactions based on established performance and quality standards.
• Monitor trends and provide recommendations for the design and facilitation of forwarding and operations training courses and associated performance and quality standards.
• Deploy as part of a field team as needed for site visits.
• Supervise frontline Training & Performance staff as assigned.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level