Training & Operations Specialist

Travel Nurse Across America•,

11d•$24 - $25

About The Position

The Training & Operations Specialist is responsible for developing, maintaining, and scaling the knowledge and training infrastructure that supports recruiting, payroll, and support service teams. This role owns internal documentation, SOP development, and training resources to ensure teams operate with clarity, consistency, and efficiency.

Requirements

Strong writing, documentation, and organizational skills
Ability to translate complex processes into clear, actionable materials
Experience developing training programs or operational learning content
High attention to detail with a focus on accuracy and consistency
Ability to manage multiple projects and priorities in a fast-paced environment
Strong communication and cross-functional collaboration skills
Proficiency in Microsoft Office Outlook, Word, Excel
Ability to effectively work in a fast-paced and complex environment and maintain a sense of urgency
Ability to build and maintain productive working relationships with cross-functional coworkers
Will accept any suitable combination of education, training, and experience

Nice To Haves

Experience in staffing, recruiting operations, or support services
Experience with knowledge management systems, internal wikis, or documentation platforms
Exposure to recruiting workflows or candidate submission processes

Responsibilities

Develop, maintain, and organize SOPs, internal documentation, and knowledge resources across recruiting, payroll, and operations
Build and update training materials, onboarding guides, and operational playbooks to support team readiness and performance
Partner with leadership to document new processes, workflow updates, and operational changes
Audit and refine documentation to ensure accuracy, usability, and alignment with current practices
Translate complex operational workflows into clear, user-friendly training and reference materials
Support rollout of new initiatives by ensuring teams have the tools, documentation, and guidance needed for successful adoption
Manage and distribute operational reporting, including performance tracking and internal metrics
Ensure accuracy and consistency of reporting data to support leadership visibility and decision-making
Coordinate across teams to identify knowledge gaps and continuously improve training and documentation resources
Uphold our Core Values: Own Your Relationships, Own the Outcome, Obsess Over the Experience, Act with Integrity and Respect
Other duties as assigned