Operations & Training Specialist

First Alliance Credit Union • Stewartville, MN

3h • $56,676 • Onsite

About The Position

First Alliance Credit Union is seeking an Operations and Training Specialist to help strengthen how we work across the organization, from the processes we follow to the way we train and support our team members. This is a hands-on role for someone who enjoys digging into how things work, finding ways to make them better, and helping others learn. You'll work across the Credit Union to improve operational consistency, maintain policies and procedures, conduct quality control, support specialized programs, and create training that helps employees build the knowledge and confidence to succeed.

Requirements

• 3–5 years of experience in financial services, credit union operations, or a related operational environment
• Experience training, teaching, facilitating, or developing others in a structured learning environment
• Ability to explain complex information in a way that is clear, practical, and easy to understand
• Strong attention to detail, critical thinking, and problem-solving skills
• Experience working with policies, procedures, quality control, compliance, or process improvement
• Ability to adapt your training approach to different learning styles and skill levels
• Strong organization skills with the ability to manage multiple priorities and work independently

Nice To Haves

• IRA and HSA experience is a plus, but not required

Responsibilities

• Develop, update, and improve operational policies, procedures, and resources
• Facilitate engaging systems and operational training for new and existing employees
• Create training materials, job aids, and resources that make learning easier
• Conduct quality control reviews and help identify opportunities to improve accuracy and consistency
• Work across departments to solve problems and improve processes
• Oversee IRA and HSA program administration and compliance
• Provide operational guidance and support to team members across the Credit Union
• Serve as backup support for designated payment operations functions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed