Training & Onboarding Specialist - Remote

Mindex•Rochester, NY

5h•$52,000 - $72,000•Remote

About The Position

Mindex is seeking a Training & Onboarding Specialist to coordinate and deliver engaging, high-quality training and learning experiences for customers across their designated products within the Mindex K-12 Product suite (SchoolTool, Advanced Analytics, Mindex Integration Platform, ClearTrack, and MTSS Edge). As a key member of a cross-functional implementation team, this role collaborates closely with customers and internal stakeholders to ensure training is aligned with project objectives, product configuration, and customer workflows. Beyond initial onboarding activities, the Specialist delivers ongoing training support through instructor-led training, certification programs, and educational resources that help users build proficiency, expand product knowledge, and effectively leverage new features and functionality as products and processes evolve. This position is open to remote, hybrid, and in-office candidates. All team members are required to deliver on-site customer training as needed, attend occasional in-person business meetings, and for those within commuting distance (35 miles) we actively encourage greater participation in our regular in-office events.

Requirements

Strong presentation, facilitation, and communication skills, with the ability to effectively deliver training and explain technical concepts to diverse audiences in both virtual and in-person environments.
Strong organizational, project coordination, and time management skills, with the ability to manage multiple customer engagements and priorities simultaneously.
Customer-focused mindset with strong relationship-building, collaboration, and stakeholder management skills.
Strong problem-solving abilities and the flexibility to adapt training and communication approaches based on customer needs, learning styles, and organizational goals.
Demonstrates sound judgment in the ethical, secure, and compliant use of AI technologies while protecting confidential, customer, and company information.
Bachelor’s Degree preferred, or equivalent combination of education and experience.
2+ years of experience in customer onboarding, implementation support, training delivery, customer success, or related experience preferred.
Experience within K-12 education, including special education, SaaS, or software implementation environments preferred.
Product training or instructional experience preferred.
Applicants must be authorized to work for any employer in the United States. Mindex is unable to sponsor employment visas at this time.

Nice To Haves

Familiarity with learning technologies, Learning Management Systems (LMS), and webinar platforms preferred.

Responsibilities

Facilitates and adapts training in a variety of formats, including virtual and on-site instruction, webinars, workshops, and one-on-one coaching, to meet customer needs.
Serves as a subject matter expert (SME) in designated product areas by maintaining expertise in product functionality, updates, releases, and evolving customer workflows and provides guidance to customers and internal teams.
Collaborates with internal teams to develop and maintain training materials, onboarding guides, presentations, videos, quick reference resources, and customer-facing documentation.
Partners with Strategic Account Managers to analyze customer feedback, support trends, and implementation challenges to identify opportunities for improved education, enablement, and product adoption.
Assists with customer education initiatives, including user groups, workshops, webinars, conferences, certification programs, and other learning events.
Contributes to departmental objectives and key results (OKRs).
Demonstrates an AI-first mindset by effectively leveraging AI-assisted tools and technologies to enhance productivity, accelerate problem-solving, improve quality, automate routine tasks, and drive innovation in the delivery of solutions and services.
Maintains awareness of emerging AI capabilities, tools, and best practices and proactively identifies opportunities to apply them in the workplace.
Identifies opportunities to use AI to streamline workflows, reduce manual effort, improve efficiency, and increase business value.
Uses AI to augment expertise and decision-making while maintaining ownership, accountability, and professional judgment for final work products and outcomes.