Training Manager (BELL GARDENS, CA. 90201)

Fortiss LLC / Parkwest Casinos•Bell Gardens, CA

14h•$82,000 - $100,000

About The Position

This position is the perfect opportunity for a confident experienced individual with a great understanding of the casino gaming operations. Think you have what it takes to make this casino thrive? Then check this out! Parkwest is seeking a Training Manager who can manage dealer training, mentoring, and assessment at Parkwest Bicycle Casino property for all assigned shifts. Responsible for developing and delivering instructor-led, on-the-job, or a combination of these types of training programs including check lists, job aids, and other materials. Also, responsible for leading the recruitment process for internal and external dealer applicants.

Requirements

Must be 21 years or older.
Must be able to pass mandatory screening including a background check, and drug test.
Must be able to obtain and maintain a current California gambling establishment team member permit, badge or license.
Must possess a detailed knowledge of all games operated at the casino.
Strong organizational and verbal communication skills.
Skilled problem solver.
Can multi-task in a fast paced environment.
Excellent skills in customer and team member relations.
Ability to recognize dealer procedures, techniques, and casino policy.
Experience assessing and rating Dealer skills.
Able to command the respect of team members. Recognized as a strong leader and trainer.
Possesses knowledge and experience of best practices, laws and regulations, policies and procedures specific to the gaming industry.
Able to read, analyze and interpret procedures, professional journals and government regulations.
Able to write concise reports and business correspondence.
Able to effectively present information and respond to questions from team members, managers or upper management.
Able to maintain open availability in order to work varied shifts and flexible schedules in a 24 hour casino environment.
Education: High School diploma or equivalent.
Experience: At least 1 year of management-level experience in the gaming industry on a casino floor; and at least 6 months of dealer training experience.
Physical and Mental Requirements: Must be able to perform all essential duties with or without accommodation.

Nice To Haves

Experience working with English as a second language (ESL) team members and communicating with gaming management strongly preferred.

Responsibilities

Ensure that the dealer performance aspect of gaming operations are ran in a manner that exemplifies our core values, meets established quality standards and are in compliance with applicable regulations and requirements.
Observe tables, paying attention to dealer performance and opportunities for development or mentorship.
Recommend performance documentation when they deem appropriate in accordance with established policy.
Make hiring decisions on new Dealers after assessing skill level.
Coach assigned team members to perform at their best, resolve performance problems and provide regular and constructive performance feedback.
Maintain a high level of accessibility with casino gaming management and dealer staff.
Assess and rate dealer skills in a variety of areas.
Keep accurate reports of dealer assessments and evaluations, including training needs assessment tracking, dealer performance assessment logs, and other reports as deemed necessary. Report based on both in-person and surveillance tape review based observations.
Assess dealer applicant skill level.
Ensure that dealers have the proper tools and training to effectively and safely perform their jobs.
Plan and facilitate training programs either instructor-led or on-the-job, including check lists, job aids, and other materials.
Provide strong leadership to cultivate an environment where dealers demonstrate pride, commitment to their profession, teamwork and core values.
Ensure the dealer staff is aware of all safety and asset protection procedures and uses safe work practices.
Communicate regularly with dealer staff and keep them apprised of changes and new information.
Practice and support an open door policy and strive to resolve team member problems or concerns in a timely and effective manner.
Fill in as needed where there is a staff shortage.
Other job related duties as assigned.