Training Manager (Call Center)
About The Position
Life Protect 24/7 is seeking an exceptionally talented and motivated leader to develop and train new employees to become leaders in sales for their Full Time Inbound Call Center Trainer position. As a trainer, you will lead a weekly class of 15-20 new employees, ensuring they are ready to receive calls from diverse customers interested in their medical and security alert system. The successful candidate will relay company standards, metrics, policies, goals, quality standards, and processes, and procedures through servant leadership. Sales is the heartbeat of their culture, and this role involves educating and supporting sales representatives through their sales experience in an upbeat work culture that promotes development, individual training, games, incentives, and opportunities for advancement.
Requirements
- Bachelor’s degree in Education, Training, Human Resources, Communications, or a related field (or equivalent practical experience in corporate training)
- 2+ years of experience delivering training in a corporate setting
- Working knowledge of adult learning principles and instructional design
- Experience facilitating engaging, in-person training for entry-level or frontline employees
- Ability to monitor call quality and performance metrics and translate insights into effective coaching and skill-building activities
- Strong verbal, written, and interpersonal communication skills with the ability to adjust messaging for different learning styles
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Proven ability to motivate, engage, and build confidence in sales or customer service employees
Responsibilities
- Lead a weekly class of 15-20 new employees.
- Ensure new employees are ready to receive calls from diverse customers.
- Relay company standards, metrics, policies, goals, quality standards, and processes, and procedures to the team.
- Effectively educate and support sales representatives through their sales experience.
- Monitor call quality and performance metrics.
- Translate insights into effective coaching and skill-building activities.
Benefits
- Competitive Pay
- Weekly Pay
- Paid Training
- Paid Time Off
- Medical, Dental, Vision, AD&D, and Life Insurance
- HSA Options
- 401k with Company Match
- Employee Product Discount
- Beautiful Call Center Work Space
- Convenient access to walking trails and Norfolk Premium Outlets
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
