Training Manager

Sedgwick•Southfield, MI

3d•$83,217 - $95,000•Hybrid

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Training Manager Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence: Dubuque, IA : 4141 Westmark Drive, Dubuque, IA 52002 Cedar Rapids, IA : 333 1st Street SE Ste. 200 Cedar Rapids IA 52401 Coralville, IA: 3273 Ridgeway Drive Coralville IA 52241 Dublin, OH : 5500 Glendon Court Dublin OH 43016 New Albany, OH : 7795 Walton Parkway New Albany, OH 43054 Chicago, IL : 175 W. Jackson Blvd. 12th Fl. Chicago IL 60604 Indianapolis, IN: 8909 Purdue Road Suite 501 Indianapolis, IN 46268 Irving, TX: 2201 W. Royal Lane Suite 125 Irving, TX 75063 Memphis, TN : 8125 Sedgwick Way, Memphis TN 38125 Southfield, MI : 300 Galleria Officentre Southfield MI 48034 Orlando, FL : 12650 Ingenuity Dr Orlando FL 32826 Eden Prairie, MN : 11000 Prairie Lakes Drive Eden Prairie, MN 55344 West Hills, CA : 8521 Fallbrook Ave West Hills, CA 91304 South Portland, ME: 600 Sable Ste. 220 Oaks Drive, South Portland, ME 04106 PRIMARY PURPOSE: To manage training delivery; to oversee the quality of training delivery for the company; to oversee a system of training requests ensuring client and colleague training needs are met; and to anticipate upcoming training needs and budgets for training delivery. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Assigns projects to systems training staff, directs staff activities. Responsible for a scalable train-the-trainer process to meet company needs. Responsible for the process of accepting and assigning training for Sedgwick University. Manages the trainer customization of current Sedgwick University courseware. Assists with client implementations for workflow design, training, and support. Coordinates commitments of training resources. ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. Travels as required. SUPERVISORY RESPONSIBILITIES Administers company personnel policies in all areas and follows company staffing standards and training recommendations. Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions. Provides support, guidance, leadership and motivation to promote maximum performance. NOTE: Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $83,217.00 - $95,000.00 USD Annual. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles. Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com

Requirements

Bachelor's degree in Human Resources, Organizational Development, Adult Learning or business-related discipline from an accredited college or university preferred.
Professional designation or equivalency such as CPCU, AIM, ARM, or AIC strongly preferred.
Completion of specialized training in Performance Consulting strongly preferred.
Ten (10) years of related experience or equivalent combination of education and experience required
Three (3) years systems training experience
Three (3) years claims related technical training/instructional development
Three (3) years Microsoft Office experience
Three (3) years customer service experience
Two (2) years internal applications experience
Two (2) years supervisory experience
Knowledgeable of adult learning methodologies
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Leadership/management/motivational skills
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation skills
Good judgment and discretion skills
Ability to conduct Train-the-Trainer instructions
Ability to identify and link content and delivery of cross-functional subjects as part of the claims management systems training, as appropriate
Excellent problem-solving skills
Ability to adapt to and work effectively with a variety of situations, individuals or groups
Ability to manage multiple, time-sensitive, and occasionally conflicting priorities to meet deadlines
Ability to work in a team environment
Motivation to expand professional expertise
Ability to meet or exceed Performance Competencies
Credit security clearance, confirmed via a background credit check, is required for this position.

Nice To Haves

Bachelor's degree in Human Resources, Organizational Development, Adult Learning or business-related discipline from an accredited college or university preferred.
Professional designation or equivalency such as CPCU, AIM, ARM, or AIC strongly preferred.
Completion of specialized training in Performance Consulting strongly preferred.

Responsibilities

Manage training delivery
Oversee the quality of training delivery for the company
Oversee a system of training requests ensuring client and colleague training needs are met
Anticipate upcoming training needs and budgets for training delivery
Assigns projects to systems training staff, directs staff activities
Responsible for a scalable train-the-trainer process to meet company needs
Responsible for the process of accepting and assigning training for Sedgwick University
Manages the trainer customization of current Sedgwick University courseware
Assists with client implementations for workflow design, training, and support
Coordinates commitments of training resources
Administers company personnel policies in all areas and follows company staffing standards and training recommendations
Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions
Provides support, guidance, leadership and motivation to promote maximum performance