Training Manager

Achieva • Pittsburgh, PA

15h • Hybrid

About The Position

The Training Manager ensures Achieva Support employees comply with regulatory, licensing, credentialing, and accreditation standards. This position oversees the Achieva Support Front Line Supervisor/Direct Support Professional Credentialing process, develops and monitors training materials, incorporates person-centered principles into training, and provides oversight and supervision to Achieva Support Training Specialists. Reports to Achieva’s Vice President of Quality & Compliance.

Requirements

• Equivalent of a Bachelor’s Degree; preferably organizational learning and training development.
• Three plus years supervisory and/or organizing corporate training opportunities.
• Familiarity with curriculum development, learning management systems, licensing, and regulatory processes required.
• Ability to navigate online training platforms required.
• Excellent written and verbal communication skills.
• Exceptional attention to detail and organizational skills, with the ability to manage multiple priorities.
• Demonstrated ability to work independently and within a collaborative team environment.
• Pennsylvania driver’s license and properly insured vehicle required.
• Act 33/34 clearances and FBI clearance required.

Nice To Haves

• Experience in training content development software platforms preferred.

Responsibilities

• Supports the achievement of individuals’ personal outcomes.
• Manages and provides oversight to an internal Front Line Supervisor/Direct Support Professional (DSP) tiered credentialing program such as the National Alliance for Direct Support Professionals (NADSP) Certification.
• Tracks specific core competencies and hours of completed accredited education.
• Monitors credentialing progress and identifies areas of improvement for direct support professionals.
• Defines measurable credentialing outcomes and develops mechanisms to track and report program value, return on investment (ROI), and participant experience.
• Works with Communications to leverage credentialing membership for the benefit of internal and external stakeholders.
• Designs and develops competency-based training content for Achieva Support employees, standardizing content where possible.
• Works with program Vice Presidents and/or their designees to develop specialized program training content.
• Reviews training content with Achieva Support's Training Committee, Achieva Support's Executives/VPs, and Achieva's Human Resources department to ensure approval.
• Develops training outlines/curriculums that provide initial and annual training requirements for targeted employee groups.
• Supervises, guides, and trains department Training Specialists and program trainers to ensure consistent application of standardized and/or specialized training content.
• Monitors and evaluates Training Specialists' performance and takes action to improve or sustain performance as needed.
• Works with Human Resources to ensure new hires receive all applicable Achieva Support training content.
• Tracks and ensures personnel meet all training requirements during their employment.
• Conducts ongoing and random record reviews to ensure compliance.
• Conducts orientation and training of employees as needed.
• In conjunction with Achieva Support's Vice Presidents, addresses any training non-compliance.
• In conjunction with Achieva Support's Vice President of Quality and Compliance, monitors the effectiveness of Achieva Support's training program and instructors.
• Develops informational training newsletters to promote continuous employee learning and provide training updates, changes, and/or additions.
• Acts as the liaison to visiting auditors from outside program monitoring/audits from government regulatory branches and outside funding/community partners.
• Ensures all personnel needed are available to auditors and that materials provided to auditors are accurate and complete.
• Reports to the team, on an ongoing basis, all quality/compliance concerns.
• Researches and monitors best training practices to ensure employee competency, training effectiveness, and a person-centered approach.
• Continually analyzes training methods for effective ways to teach and/or meet budgetary guidelines.
• Performs other related duties as assigned.

Benefits

• Health, Dental, and Vision Insurance with low employee contributions.
• Company-Paid Life, AD&D, and Long-Term Disability Insurance.
• 403(b) Retirement Plan with employer contributions after one year.
• Employee Assistance Program for personal and family support.
• Generous Paid Time Off and Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager