Training Manager

Revelations Counseling & Consulting LLC • Fredericksburg, VA

just now • Remote

About The Position

The Training Manager will identify and monitor training needs in the organization, and design, plan, and implement training programs, policies, and procedures to fulfill those needs.

Requirements

• Excellent verbal and written communication skills with strong graphic design ability.
• Thorough understanding of training processes.
• Ability to moderate large groups.
• Extremely organized and detail-oriented.
• Proficient with Microsoft Office Suite or related software.
• Bachelors degree in Communications or related experience required.
• At least two years of experience in training with one year of supervisory experience required.
• U.S. Citizenship
• Must be able to receive favorable Interim and adjudicated final Department of Defense (DoD) background investigation.
• 3+ years’ experience in a contact center customer service environment

Nice To Haves

• Knowledge of medical terminology
• TRICARE experience

Responsibilities

• Reviews existing training programs; suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of clientele, the organization, or the industry.
• Ensures that training materials and programs are current, accurate, and effective.
• Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry.
• Identifies problems and opportunities such as operational changes or industry developments that training could improve.
• Conducts or facilitates required and recommended training sessions.
• Collaborates with vendors and third-party training providers to arrange employee registration for and participation in outside training programs.
• Ensures that training milestones and goals are met while adhering to approved training budget.
• Prepares and implements training budget.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees