Training Manager

Prime Therapeutics • Home, WV

6d • $81,000 - $138,000

About The Position

The Manager Training is responsible for supervising a Training Team and working with various leaders, subject matter experts, and vendors to schedule and deliver training programs to meet the needs of the department and/or functional area. This position interfaces with leaders across the business, provides a diligent approach to scheduling of training, keeps accurate project documentation and ensures that tracking/measuring of training metrics are in place for courses delivered.

Requirements

• Bachelor's degree in Business, Education or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required
• 6 years of work experience in education, training, account/ client management and/ or project management
• 2 years of leadership/management experience
• Must be eligible to work in the United States without need for work visa or residency sponsorship
• Must be eligible to work in the United States without the need for work visa or residency sponsorship
• Interpersonal skills necessary to manage staff and build relationships across multiple departments
• Strong verbal and written communication skills
• Ability to coordinate multiple projects / tasks simultaneously under pressure and strict timelines
• Strong analytical, problem solving, and decision-making skills

Nice To Haves

• Advanced facilitation and presentation skills
• Previous PBM or healthcare experience
• ATD certification (Contact Center Only)
• 10 years of experience with delivery of training in a work from home contact center environment

Responsibilities

• Lead the department in the areas of staff supervision, problem resolution, team development, and personal development; prepare performance goals and meet with direct reports during 1:1s, quarterly reviews and annual reviews
• Performs in class evaluations of trainer proficiency to include, but not limited to, surveys of student, results of certification results associated with Kirkpatrick Learning Theory models, and direct observation of trainer performance using a pre-approved rubric focused on trainer development
• Partner with department or functional area to identify training needs and goals/objectives to prioritize activities based on timelines provided and effectively communicate with other business units; use gap analysis to recommend training course changes, updates and enhancements
• Create, maintain, facilitate, and communicate training calendar and training plans; coordinate use of department subject matter experts to supplement training as appropriate; maintain training records and metrics as required
• Work with managers to evaluate effectiveness of training materials and staff to ensure, where applicable, compliance with desktop and standard operating procedures, consistently superb customer experience, and adherence to all regulatory guidelines. Generate reports from training evaluations and additional resources
• Direct the development and implementation of a Quality Assurance program that monitors and provides effective coaching for agent staff development and monitors business processes
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager