Training Manager Traffic Management Center

Parsons Corporation•Minneapolis, MN

1d•$31 - $54•Hybrid

About The Position

Parsons is looking for an amazingly talented Training Manager to join our team! In this role you will get to train others on operational excellence! Under the direction of the Project Manager, the Training Manager will develop a Training Plan for TMC operators that could include three levels – entry, Level 1 and Level 2. The Training Manager must be able to provide group TMC operator training in a classroom setting and one-on-one TMC operator training. The TMC operates 24 hours a day, 7 days a week. The Training Manager must administer a certification exam and ensure all TMC operators maintain refresher training. The Training Manager will conduct regular TMC operator audits for compliance. The TMC Training Manager will evaluate all current employees on a regular basis and provide routine refresher training to TMC operators. The Training Manager will visit each TMC throughout the state on a regular basis to assess TMC operator skills. The Training Manager will be a backup to the TMC Operations Manager and serve as a secondary point of contact with the client and staff for all site activities related to the project.

Requirements

Bachelor’s Degree or equivalent experience in Public Safety, Criminal Justice, Business Management, Operations, or comparable emergency management or transportation experience.
Typically 5+ years in the field or related area.
Minimum 2 years’ experience in a supervisory or training role including, but not limited to, supervising employees, training employees making schedules, managing budgets, and daily operations.
Driver’s license with excellent driving record.
A background check is required - candidates with felony convictions are not eligible.
Computer proficiency: Microsoft Office (Word, Excel PowerPoint, Outlook)
Strong speaking and verbal communication skills.
Demonstrated management, training leadership experience.

Responsibilities

Develop a Training Plan for TMC operators that could include three levels – entry, Level 1 and Level 2.
Provide group TMC operator training in a classroom setting and one-on-one TMC operator training.
Administer a certification exam and ensure all TMC operators maintain refresher training.
Conduct regular TMC operator audits for compliance.
Evaluate all current employees on a regular basis and provide routine refresher training to TMC operators.
Visit each TMC throughout the state on a regular basis to assess TMC operator skills.
Serve as a backup to the TMC Operations Manager.
Serve as a secondary point of contact with the client and staff for all site activities related to the project.