Operations Manager- Traffic Management Center

Parsons Corporation•Minneapolis, MN

1d•$88,400 - $154,700•Onsite

About The Position

Parsons is seeking amazingly-talented candidates for our Traffic Management Center Operations Manager role! Business now moves faster than ever. Competition’s fierce to take the lead. But we know how to do it: by assembling teams of highly competitive, creative, dedicated individuals – like you – who work together toward a common goal. We don’t waste time, but we do take it… to ensure that we’ve worked out the details that will put us ahead of “the other guys.” And you understand where you fit in the process. How your competitive energy helps put the company, our products, our people, and you in the lead. Want to win? Join the team! Do you have previous experience with public/responder safety (fire, rescue, EMS, or law enforcement) experience? Do you enjoy helping people? This might be the perfect opportunity for you!! Under direction of the Program Manager, the Operations Manager oversee the daily operations, staffing, recruiting, scheduling, and client request of the Traffic Management Center (TMC). The TMC is the heart of transportation management for Department of Transportation’s. Equipped with video walls and consoles, the staff is “eyes in the sky” for traffic incident management. The Operations Manager will lead a team of TMC Operators to monitor the roadway networks and coordinate with responder agencies, Safety Service Patrols, and construction professionals on any roadway events. The Operations manager serves as a point of contact with the client for activities related to assigned area(s) of responsibility. In this role you will perform various operational, administrative, clerical, data collection, and data entry specific to assigned project or work group. Most assignments require familiarity with standard company processes and excellent PC skills.

Requirements

Associate's Degree or other related certification in a technical field (or equivalent) and typically 10+ years of related experience, including some experience in a lead capacity.
Candidate must have a minimum of 5+ years’ public/responder safety (fire, rescue, EMS, or law enforcement) experience.
Strong written and verbal communication, organizational, and interpersonal skills are required.
Demonstrated proficiency in keyboard skills and software related to work assignments is required.

Nice To Haves

Enrollment in PM certification program is preferred, but not required.
Prior experience managing smaller portions of larger transportation programs in training and development is strongly preferred.
A 4-year degree preferred.

Responsibilities

Manages a staff of 15-20 Traffic Management Operators and Supervisors statewide.
Manages scheduling, labor hours, and shift coverage of staff.
Develops project documents, processes, and procedures required to support quality control and final project deliverables.
Collaborates with Program Manager to determine number of hours required for successful completion of project tasks.
Anticipates project staffing needs, identifies, and interviews available personnel, and makes staffing assignments in accordance with schedule requirements.
Actively promotes and supports safety policies to enhance traveler mobility and safety.
Facilitates meetings; prepares and submits summary of project progress and pending issues to Program Manager.
Maintains accurate documentation of job progress through daily logs and other reports.
Submits monthly reports to client and responds to client issues and expectations.
Assists Program Manager in pricing and negotiating changes to the scope of work with the client and subcontractors.
Reviews bid documents and assists with bidder solicitation activities.
Documents and executes changes in scope of project.
Anticipates problems and works with client, architects/engineers, subcontractors, and Program Manager to identify and implement corrective actions.
Keeps client and Program Manager informed of the day-to-day activities of the project.
Completes a variety of complex assignments requiring excellent verbal and written communication skills, including an ability to interface effectively with a variety of people.
Will assist with proposal writing and incident management training.
Works with key meeting coordinators and company management to ensure clear communication regarding all events and assignments.
May provide guidance and supervision to other staff as requested, including review of completed assignments.
Exemplary professional attitude and demonstrated ability in exercising tact, diplomacy, good judgment, and support.