Training Lead

Peet's Coffee•Emeryville, CA

3d•$90,000 - $110,000•Hybrid

About The Position

Our purpose at Peet’s Coffee is the pursuit of better, better coffee, for people and the planet. Our ambition is to become the chosen brand for coffee lovers around the world, and we know earning that place means an uncompromising focus on quality, craft, and authenticity. As part of Keurig Dr Pepper and JDE Peet’s, the world’s leading pureplay coffee company, Peet’s is growing as a global coffee brand anchored by a clear set of values that reflect who we are today and where we’re going. We Dare to Amaze, Own It, Make It Simple, and Win Together challenging ourselves every day to do better than the day before. We've learned that the secret to great coffee is the people who make it, and we apply the same care in selecting and preparing our teams as we do when crafting the perfect cup. Reporting to the Sr. Manager, Training and Development, the Training Lead drives the design, development, and ongoing evolution of engaging, effective training content for Retail Field employees, including Baristas, Shift Leads, and Store Managers. This role owns the creation of blended learning experiences such as workshops, eLearning, manuals, and reference tools, while ensuring content remains current, accessible, and aligned with business priorities. They also build and implement broader training programs that support skill development, technology adoption, leadership growth, and compliance across the field.

Requirements

5+ years of instructional design, preferably in a multi-site retail, hospitality, or food service environment.
Strong command of adult learning principles, blended learning design, and competency-based assessment.
Hands-on proficiency with authoring tools (Articulate Rise/Storyline or equivalent), LMS Management (Workday Learning a plus), and video/asset production workflows.
Comfortable working from ambiguity. Can take a strategic direction and shape it into a structured program without a fully baked brief.
Strong project management
Demonstrated end-to-end program builds, and comprehensive training suites.
Excellent written and visual communication
Strong cross-functional partnership and management with SMEs and key stakeholders.
Independent prioritization and excellent time management to work on multiple projects at once.
Experience integrating learning technologies and emerging AI tools into program design to improve speed, scalability, and learner experience

Nice To Haves

Portfolio of completed work a plus

Responsibilities

Supporting end-to-end curriculum design development for net-new and refreshed programs, including NMT, Origins, and the Franchise Training Package
Turning operational priorities into learning assets, including instructor guides, learner materials, video, eLearning, and assessments.
Building and maintaining strong cross-functional partnership and SME management across R&D, Retail Field, RFS, Coffee, and HR.
Building assessment and measurement into every program, including clear definitions of training completion and verification.
Establishing and upholding instructional design standards across templates, accessibility, brand voice, and learner experience.
Adapting and packaging new and refreshed training content into a turn-key training program for franchise using new and existing training content.
Launching seasonal training programs to the field (upcoming August, November).