Training & Implementation Lead - Temporary (Remote)
About The Position
The Training & Implementation Lead will play a critical role in rolling out OrthoFi products and services to orthodontic practices nationwide. This role is responsible for managing the end-to-end implementation process, aligning key stakeholders, following structured project plans, and ensuring a smooth transition for our clients. Typical implementations include several weeks of remote system training and setup, a few days of onsite training and coaching, and post-implementation support in collaboration with the Adoption and Account Management teams. This is a temporary position through December 31, 2026, with the potential for continued opportunities based on business needs and performance.
Requirements
- Bachelor’s degree required or equivalent work experience
- A strong desire to work in a challenging, fast-paced environment
- 2-4 years of client-facing training experience in software/service/processes strongly desired
- Excellent presentation skills, professionalism, and poise.
- Aptitude for building rapport and trust among others quickly, and others love to work with you
- Results Oriented, demonstrating creative problem solving and innovative thinking
- Professional / Adaptable communication skills to effectively interact in person, by phone or email
- Excellent work planning and analytical skills is a must; ability to prioritize based on business need
- Demonstrated ability to work successfully as part of a team and assist others
- Willingness to travel ~75% of the time in normal seasons (2-3 day, 3 weeks / month)
- Must be authorized to work for any employer in the US.
Nice To Haves
- Orthodontic or dental experience is a plus—experience with OrthoFi is even better!
- Experience with instructional design is nice to have.
Responsibilities
- Lead implementation and training efforts for orthodontic practices, ensuring successful adoption of OrthoFi solutions.
- Align with key stakeholders to manage scheduling, project timelines, and training needs.
- Conduct remote and onsite training sessions, providing hands-on support to orthodontic staff during system setup and go-live phases.
- Support post-implementation efforts, including hosting office hours, facilitating new staff training, and addressing ongoing training needs.
- Collaborate with cross-functional teams to ensure alignment and effective client handoffs.
Benefits
- Full medical, dental, and vision benefits
- 401(k) match at 3% after 90 days
- Supportive culture with one-of-a-kind growth and development opportunities
- Option to work from home
- Employer HSA contribution
- Paid Parental Leave
- Company and team outings
- Peer-to-peer recognition program
- Vendor discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
