Training Group Lead

CSL•Ottawa, ON

About The Position

CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients’ needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives. CSL Behring operates one of the world’s largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries. To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.

Requirements

Develop and strengthen capabilities across the Commercial organization
Assess current capability and behavior levels
Plan and deliver training for the Sales organization
Plan and deploy training on AI, omnichannel, and data utilization
Design training programs based on brand and commercial strategies
Manage training at Cycle Meetings and other key meetings
Plan and deliver training for mid-career hires and employees returning from long-term leave
Plan and deliver Train-the-Trainer sessions for Sales Managers
Establish mechanisms for training quality and effectiveness measurement
Collaborate with and manage external vendors

Responsibilities

Develop and strengthen capabilities across the Commercial organization by collaborating with relevant functions such as Sales, Marketing, Commercial Operations, and Medical to plan, implement, and improve training initiatives.
Assess current capability and behavior levels through field activity observations, field visits, stakeholder feedback, various data sources, and employee skill assessments to identify gaps and develop training plans.
Plan and deliver training programs for Sales Managers and MRs, covering disease knowledge, product knowledge, competitive environment, sales and customer engagement skills, coaching, and other relevant areas.
Collaborate with the Digital/AI & Omnichannel lead and relevant functions to plan and deliver training on AI, digital tools, CRM, omnichannel approaches, data utilization, and related topics.
Work with brand teams and relevant functions to clarify the knowledge, skills, and behaviors required to execute brand, sales, and commercial strategies, and translate strategies into practical training content.
Plan, organize, and deliver training sessions at Cycle Meetings, Monthly Meetings, and other Commercial organization meetings.
Plan and conduct training programs for mid-career hires and employees returning from long-term leave to help them acquire the necessary knowledge and skills.
Plan and conduct Train-the-Trainer sessions to enable Sales Managers to effectively develop MRs and support practical application in the field.
Develop evaluation and measurement methods to assess training delivery quality, participant understanding, behavioral change, and practical application in the field.
Work with training vendors on program design, training material development, operational preparation, and post-training review.