Priority Patient Transfer Services - Training Facilitator (Ottawa)
About The Position
Voyago is hiring 1 Full time Training Facilitator for Non Emergency Patient Transfer in Ottawa, ON. Reporting directly to Operations Manager, the Training Facilitator is responsible for leading orientations for all new hires and existing employees, and assisting in maintaining and upgrading our attendants' skillsets. The Training Facilitator will also provide operations support to the Non Emergency Patient Transfer division. This role includes the ability to provide a high degree of customer service in a fast-paced healthcare work environment and supporting several roles within the Non Emergency Patient Transfer Division.
Requirements
- Proven experience within Non-Urgent Patient Transfer industry.
- Demonstrate a positive engaged and organized impression to new trainees in order to establish expectations of our attendants that align with the corporate mission and vision values.
- Hold a current Emergency First Responder Certification or equivalent
- Excellent, strong proven customer service experience.
- Professional telephone manner.
- Great Time and Stress Management skills.
- Experience using computers and entering data on computer (keyboard skills).
- Confident in your In-depth knowledge of Eastern Ontario Region
- Good organization and communications skills.
- In-depth knowledge of Patient Transfer techniques and procedures.
- Previous Management, Supervisory or Training experience.
Responsibilities
- Conduct all orientation & training sessions for any new, or existing staff as needed including the Emergency First Responder Certifications and Refreshers.
- Direct and give instruction to attendants as they perform specific runs and give direction where required
- Complete reports per assessment or as directed by NEMT Director of Operations
- Complete Audits as assigned by Health and Safety
- Perform pre-employment and annual driving assessments
- Ensure all attendants follow proper procedures as outlined by NEMT Policies and Procedures Manual
- Assist with maintaining proper inventory and equipment levels for orientation and training
- All other duties as outlined by the Director of Operations
Benefits
- Comprehensive benefits packages for full time employees
- Employee and Family Assistance Program
- Company perks program
- Employee Referral Bonus for all staff
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
