Training Experience Coordinator

Lakeshore Sport & Fitness•Chicago, IL

5d•Onsite

About The Position

We're looking for an energetic, people-first employee Training team member to bring our new leader onboarding to life. This isn't a desk job — you'll be on the floor every day, running hands-on training sessions, leading role plays, and creating an environment where new hires learn by doing. Think less classroom, more training theater. You'll work closely with our People Development team to build and run a training program from the ground up — one that's fun, fast-paced, and sets our new leaders up for real success from day one.

Requirements

Background in hospitality, fitness, or service — you understand what great guest experience looks and feels like
Natural connector and communicator — you light up a room and people want to follow your energy
Coordinator or lead level experience; ready to take the next step into leadership
Creative thinker who can turn a training concept into something people actually enjoy
Organized, reliable, and consistent — training only works when it's done the same way every time
A learner yourself — open to coaching and growing into the leader this role will shape you to be

Responsibilities

Lead in-person training sessions for new leaders across our Lakeshore locations
Build and facilitate role play scenarios, group activities, and live practice exercises that bring our service standards to life
Create a training environment that is engaging, high-energy, and consistent
Develop training materials, scripts, and session guides as the program grows
Be present and visible on the floor — coaching in the moment, not just in the classroom
Explore and implement different learning formats (group sessions, one-on-one coaching, video, scenario-based learning) to reach all types of learners
Track progress and give feedback to new hires and their managers
Grow alongside the program — this role has leadership development built into it