Training & Education Intern

Title Resources Guaranty • US,

9d • Hybrid

About The Position

We are looking for a proactive and detail-oriented Training & Education Intern to support the development, delivery, and organization of training programs and educational resources. This role provides hands-on experience in instructional content creation, process improvement, and learning operations.

Requirements

• Currently pursuing or recently completed a degree in Education, Business, Communications, Marketing, or a related field
• Strong organizational and project management skills with high attention to detail
• Excellent written and verbal communication skills
• Ability to synthesize complex information into clear, user-friendly content
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Comfortable learning and using new technology tools and platforms
• Self-motivated, reliable, and able to manage multiple priorities

Nice To Haves

• Familiarity with project management tools (e.g., Asana) or help desk platforms is a plus
• Experience with instructional design, e-learning tools, or content development
• Exposure to AI-powered content tools (e.g., language models)
• Interest in training, learning & development, or knowledge management systems

Responsibilities

• Assist in creating and updating training and educational materials in collaboration with Underwriting (UW) Counsel
• Leverage tools (e.g., GoogleLM or similar AI platforms) to generate and refine learning content
• Support the development of engaging, clear, and accurate training resources for internal audiences
• Evaluate the potential adoption of Freshdesk for training and support workflows
• Conduct research, compare features, and provide recommendations on platform value and usability
• Assist in planning and supporting the transition and implementation process, if adopted
• Support the Education team in utilizing Asana to manage the master course catalog
• Help track project timelines, deliverables, and progress for new training programs and events
• Assist in organizing and maintaining documentation related to courses and educational initiatives
• Collaborate with internal teams to support training initiatives and educational events
• Provide administrative and coordination support for ongoing projects and programs

Benefits

• Hands-on experience in training program development and educational operations
• Exposure to learning technologies, project management tools, and process improvement
• Opportunity to collaborate with subject matter experts and cross-functional teams
• Practical experience in content creation, system evaluation, and implementation
• Access to tools, resources, and training designed to help great talent become even stronger
• Take on new opportunities to expand your skills and grow

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree