Training & Education Engagement Specialist

Checkers Drive-In Restaurants, Inc.•Tampa, FL

2d•$65,000 - $75,000•Hybrid

About The Position

The Training Content and Engagement Specialist creates the content that helps our field teams learn, stay informed, and stay connected to the brand. This role leans heavily into digital communication, video production, microlearning design, and internal engagement analytics — bringing a social-media content creator's mindset to how we train and talk to our restaurants: creative, fast-moving, and driven by what the data says actually lands. This role combines instructional design, creative content development, and digital communication to create training that is relevant, memorable, and effective for a fast-paced restaurant environment. The person in this role will also manage our learning management system (LMS) day-to-day; deep LMS experience isn't required, but the ability to learn platform administration is. The ideal candidate understands how frontline restaurant employees consume information and can translate operational procedures into engaging training materials using video, graphics, social-style content, job aids, and microlearning. This person stays current with digital trends and helps ensure training is delivered in ways that capture attention and improve knowledge retention. Working closely with Operations, Training, and Subject Matter Experts, this role develops learning content that supports new initiatives, operational excellence, and team member development by designing engaging, easy-to-understand learning experiences that help restaurant teams perform at their best.

Requirements

Associate's degree in Film, Education, Communications, Marketing, Graphic Design, or related field (or equivalent experience).
2–5 years of experience in restaurants, designing training or learning content.
Video editing and graphic design experience (Adobe Creative Suite, Canva, Camtasia, Premiere Pro, etc.).
Excellent written, verbal, and visual communication skills.
Experience creating content for social media or digital engagement platforms.
Strong project management and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Restaurant, retail, hospitality, or other frontline workforce experience.
Experience with an LMS platform (Schoox, Wisetail, Docebo, Opus).
Experience using e-learning authoring tools such as Articulate Storyline, Rise, Adobe Captivate, or similar.
Experience creating digital learning materials using instructional design principles.
Knowledge of AI tools that support content creation and instructional design.

Responsibilities

Design engaging learning experiences for restaurant managers and crew members.
Develop microlearning modules, videos, interactive courses, job aids, quick reference guides, and digital learning assets.
Produce engaging visual and multimedia training content.
Write clear, concise, and engaging copy for training materials.
Develop short-form learning content that reflects how restaurant employees consume information today.
Create video scripts, storyboards, graphics, animations, and interactive learning experiences.
Understand the different learning personas and create content that effectively delivers to those personas.
Ensure all materials align with brand standards and operational expectations.
Create communication and learning campaigns that generate excitement around new products, promotions, and operational initiatives.
Incorporate storytelling, gamification, and recognition into learning experiences.
Develop content that connects with restaurant employees that is effective for all audiences.
Maintain a consistent visual/brand voice across all internal learning and communication materials.
Identify emerging social media and digital content trends that can enhance employee learning.
Evaluate training effectiveness and continuously improve learning materials based on feedback and performance results.
Maintain learning content within the Learning Management System (LMS).
Ensure learning materials remain current as operational procedures evolve.
Assist with reporting, learner tracking, and content organization.
Partner with Operations, Marketing, Product Development, HR, and Field Training to understand business needs and turn complex programs into simple, digestible content.
Translate operational requirements into engaging learning solutions that are clear, engaging, and effective.
Maintain content calendars to keep launches, campaigns, and rollouts on schedule.
Manage multiple projects while meeting deadlines for restaurant launches and initiatives.