Training and Education Specialist IV

Finance/Revenue•Dover, DE

About The Position

This position leads professional training for the Division of Revenue, serving as a Division-wide subject matter expert preparing staff for tax administration work in IRAS and associated tasks, including public service and collections work managed through the Courts. The employee owns the end-to-end training lifecycle from onboarding through refresher cycles, including change-driven updates, for the DOR's varied Fiscal Associates, Tax Auditors, Supervisors, Fiscal Advisors, and Paralegals. Reporting to the Director of Revenue with input from the directorial team, the employee sets methods for achieving program goals, coordinates with managers to keep training synced with process and policy changes, and develops, implements, and evaluates diverse courses affecting Division operations.

Requirements

Three years’ experience in delivering training or education courses, services, individual or group activities using a variety of materials and equipment such as exercises, handouts, manuals, laptops, audiovisual or specialized equipment.
Two years’ experience in researching, selecting and designing courses, curricula, lesson plans, instructional methods, materials, or activities to meet training or education needs and learning objectives.
Two years’ experience in creating methods and tools to analyze and evaluate training or education needs and effectiveness.
Coursework, training and/or work experience in staff supervision which may include performing as a lead worker overseeing the work of others.

Responsibilities

Plans, coordinates, and delivers a variety of training and/or education courses, services, and activities such as instructor-led classroom, on-the-job or virtual training, workshops, or individual and group activities.
Organizes and prepares materials and equipment such as exercises, handouts, manuals, laptops, audiovisual or specialized equipment, or other resources.
Researches and selects or recommends the method of delivery, materials, equipment, assistive technology, or activities to promote learning considering evidence-based and best practices.
Coaches others and provides feedback that fosters learning, understanding or improved performance.
Collects and analyzes data through surveys, course evaluations, interviews, specialized assessments, meetings, and other methods to evaluate quality and effectiveness and identify needs, requirements, issues, and challenges.
Makes recommendations for improvements based on findings such as new or modified courses, instructional methods, materials, equipment, and resources.
Provides technical guidance, advice, and direction on training and education matters and promotes the use of related services and resources.
Prepares and maintains records and reports such as course schedules, rosters, training updates, or records of participation.
Completes continuing education to remain current on applicable standards, methods, techniques, best practices, laws, rules, and regulations in the assigned training and education area(s).
Uses automated information systems and computer software to research, review, analyze, document, and report on relevant training and/or education information.
May maintain content on social media, and create, edit, and post instructional and promotional materials, brochures, videos, or other information.
May operate and maintain training facilities such as visitor or education centers.
May participate in reviewing, testing, and making recommendations on applicable technology.
Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
Performs other related duties as required.