Training & Documentation Specialist

Manulife • Waterloo, ON

9d • Hybrid

About The Position

The AdminAdvantage Administration team within the Manulife Group Benefits organization links people, technology and expert services to simplify benefits administration and provide consistent, powerful member and client experience. Our vision is to be recognized as the partner of choice within the industry for benefits solutions and benefits administration services. As a Training & Documentation Specialist, you’ll design and deliver training programs, develop procedural documentation, and support change readiness across multiple teams and locations. You’ll play a key role in enabling our Group Benefits business to deliver meaningful experiences to clients and help make Canadians healthier and organizations stronger. Are you passionate about creating impactful learning experiences and clear documentation that drives performance? Join our dynamic AdminAdvantage team, where innovation, collaboration, and continuous improvement are at the heart of everything we do.

Requirements

• 3+ years of experience in training design, delivery, and evaluation.
• Strong understanding of adult learning principles and training cycles.
• Excellent communication, facilitation, and relationship-building skills.
• High proficiency in MS Office and virtual collaboration tools.
• Adaptability, initiative, and a customer-first mindset.
• Ability to manage multiple priorities and thrive in a fast-paced environment.
• A proactive approach to problem-solving and process improvement.

Nice To Haves

• Certification in training, adult education, or “Train the Trainer” programs.
• Experience in the financial services industry, especially Group Benefits
• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

Responsibilities

• Design and deliver training for new recruits, cross-training, and business initiatives.
• Conduct needs assessments and developing training plans, lesson outlines, and materials.
• Create engaging content: job aids, workflows, presentations, and e-learning modules.
• Facilitate learning through classroom, virtual, and on-the-job coaching.
• Evaluate training effectiveness using assessments and feedback tools.
• Maintain and update procedural documentation in response to business changes.
• Collaborate with project teams to ensure training and documentation readiness.
• Support leaders and specialists with complex cases and technical inquiries.
• Drive continuous improvement in training content and delivery.

Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed