Training & Development Specialist

Transitional Services For New York Inc•New York, NY

19h•$0 - $75,000•Hybrid

About The Position

Transitional Services for New York, Inc., (TSINY) not-for profit, is a comprehensive, community-based mental health organization located in New York City. We provide a continuum of rehabilitative services to enrich the lives of those recovering from mental illness and facilitate their transition to increased levels of independence. Transitional Services for New York, Inc. envisions broadening its rehabilitative services and becoming a regional social service provider. Transitional Services for New York Staff will deliver effective programs with compassion, integrity, and professionalism. We expect all staff to put our clients’ needs first while respecting each other and ourselves as we provide hope to those who participate in our programs. TSINY is looking for Training & Development Specialist for our Corporate Compliance department located in Whitestone (Queens), NY. Position may require travel to sites in Queens, Brooklyn, Manhattan and the Bronx.

Requirements

Bachelor’s degree required
3 years’ compliance, training and clinical experience with psychiatric population.
detailed oriented
able to work independently and take initiative.
ability to multi-task and meet deadlines.
effective oral and written communication skills.
ability to interact effectively with all levels of employees, as well as external contacts.
able to handle confidential and sensitive information.
manual dexterity for the use of a computer, telephone, fax, or copy machine.
able to prepare clear, concise reports.
knowledge of the needs of consumer populations and treatment sources.
able to communicate effectively both orally and in writing.
support the mission, values and vision of the organization.
able to solve complex problems and deal with a variety of issues.
ability to effectively present information and respond to questions from managers, employees, residents, families, professionals and the general public.
ability to communicate sensitive information to principals and consumers.

Nice To Haves

Master’s preferred
ability to plan, assign and direct the work of others.
promote positive public relations with residents, family members and guests.
complete requirements for in-service training, acceptable attendance, uniform and dress codes, including personal hygiene.

Responsibilities

Coordinate scheduling and coordination for monthly orientation sessions and Agency trainings (PFS, RC, DEI, etc.)
Run monthly Relias reports to track training compliance and notify leadership of gaps or overdue items.
Assist with the implementation and dissemination of annual training calendar and staff communications.
Update and maintain Relias training platform (enrollments, completions, schedules, etc.).
Distribute monthly RC Champions curriculum and schedule related sessions as directed.
Track instructor certifications (RC, PFS).
Provide documentation support for internal or external audits of training records.
Facilitate individualized trainings required due to corrective actions.
Coordinate internship scheduling and placements in collaboration with leadership and partner schools.
Maintain digital files and assist in policy updates related to training compliance requirements.
Member of Incident Review Committee
Conduct annual refresher training for incident reporting and compliance issues.
Follow up with staff who do not show up for orientation.
Assume responsibility for providing training to staff on refresher topics like Partnering for Safety techniques or trauma informed care principles at staff meetings.
Provide direct training for new staff on the basic use of Agency technology, including AWARDS, Outlook, Zendesk, Office 365, preferably by developing a standardized model.
Report incidents to the Justice Center and New York State Office of Mental Health.
Investigate allegations of consumer abuse and neglect.
Audit insurance claims for compliance with requirements and regulations.
Audit all programs for adherence to operating regulations.
24/7 on call for serious incidents
Policy and Procedure development.
Monitor Agency compliance program.
Participate in ongoing development of compliance program.
Chair the Staff Development Committee and monitor and coordinate Agency staff development efforts.
Perform other related duties as required.