Training & Development Partner (Full-time)

Milwaukee Area Technical College•Milwaukee, WI

2d•Hybrid

About The Position

Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. Together, we are meeting the needs of the community we shared and committed to eliminating equity gaps in higher education for both students and employees. We are seeking passionate individuals to join our team who share the same passion in serving this purpose. Under the general direction of the Director, Training, Development and Credentialing; the Training and Development Partner serves as a member of the training department to recommend, develop, and facilitate virtual and in-person training to support college strategic initiatives. Serves as an employee success liaison for new employees and leaders. Establishes a successful start for new employees at the college and is responsible for orientation, onboarding and training to help acclimate employees to the MATC culture and develop key competencies for success. This role also collaborates with the Division of Student Success and Community Engagement initiatives and training and provides administrative tracking and facilitation backup for the college's Leadership Academy. Work requires the use of independent judgment, working from broad institutional and divisional policies and general objectives.

Requirements

Associate’s degree or higher in Human Resources Management, Organizational Development, Course Development, Facilitation, or related field
At least four (4) years of related occupational experience working in human resources including course development and facilitation of training, experiential learning, or similar role.
Strong public speaking, course development, project management and analytical skills.
Ability to compile narrative and statistical reports and conduct research and write policies and procedures.
Ability to understand, interpret and explain policies, procedures, and written and oral instructions.
Ability to communicate effectively through both oral and written means.
Proactive and self-directed with ability to achieve results with minimal structure and direction.
Ability to convey an image of professionalism and dedication in work related activities.
Ability to work with culturally diverse student and employee populations.
Proficiency in the use of computers and software specific to position, including spreadsheets and the Internet.
Ability to work successfully with minimal supervision and serve in a leadership role to others.
Ability to establish workflows, manage multiple projects, and meet necessary deadlines.
Knowledge of diversity and inclusion strategies.

Nice To Haves

Bachelor’s degree or higher in Human Resources Management, Organizational Development, Course Development, Facilitation, or related field
At least two (2) years of related occupational experience working in human resources including coaching emerging or new leaders, and/or certification in leadership training or coaching (e.g., CPLP, ICF)

Responsibilities

Identifies, plans and organizes training and development needs.
Partners with managers in the development of training plans, schedules training and development courses as needed for individual employees and teams, and facilitates in-person and virtual training and development workshops to support employee and team development.
Assigns required and elective learning to employees throughout the year to meet college compliance requirements and position required training.
Develops orientation, onboarding and training plans for new employees and managers.
Administers and monitors the college’s onboarding processes to ensure timely completion of new employee and manager tasks, accuracy of information, and effectiveness.
Facilitates New Employee Orientation and monthly onboarding training series for new employees on MATC essentials.
Completes touch-base meetings with new employees to increase engagement at MATC and new hire success.
Designs and updates content in college’s onboarding software and learning management system.
Transforms existing training content into computer-based courses using Articulate and/or other e-learning authoring software tools.
Maintains data entry for the college’s learning management system including attendance lists, course completions, and learning transcript records; and runs statistical reports to ensure timely follow up and completion.
Serves as the technical trainer for software such as Zoom and the Google suite to ensure employees can successfully use technology while serving customers and students virtually.
Prepares and coordinates agendas and support materials for meetings and training events, distributes materials to appropriate individuals, maintains attendance tracking, and provides follow-up of content when required.
Creates feedback surveys to determine training effectiveness and utilizing findings to adjust training content in support of continuous quality improvement
Serves as the departmental lead for the college's annual mandatory compliance training program.
Leads a cross-functional team of internal subject matter experts (SMEs) to design, develop, and refresh annual compliance courses.
Takes primary ownership of building the deployment calendar, launching training modules, and tracking institutional completion rates.
Proactively monitors employee progress, manages escalation workflows for past-due training, and generates final compliance reports for HR and college leadership, while cross-training peer T&D Partners to ensure backup support.
Meets regularly with peer T&D Partners to assess department-wide bandwidth, map out upcoming training calendars, and dynamically allocate resources to high-priority college initiatives or high-enrollment programs.
Participates in continuous cross-training with other T&D Partner(s) to understand all technical disciplines and programs.
Serves as a reliable backup to ensure uninterrupted training delivery and support across the department.
Partners with the Director to support the college’s leadership development pipeline, including the Emerging Leaders Program and Advanced Institute for Leadership.
Acts as the primary to track participant submissions, evaluate coursework completion, and monitor milestones to ensure accurate progress toward program completion and certification.
Serves as the departmental backup to facilitate workshops and guide cohort discussions in the Director’s absence as needed.
Practices honesty by demonstrating a consistent and uncompromising adherence to strong moral and ethical principles, values, truthfulness and accuracy in all actions.
Addresses all student and employee behavior in a confidential and respectful manner.
Establishes, maintains, and enhances positive work relationships with staff, faculty, and administrators.
Maintains current knowledge of best practices and standards in higher education with an emphasis on community Colleges.
Actively organizes and/or participates in applicable workgroups, trainings, workshops, seminars, committees and professional associations or conferences to promote continuous learning.
Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.