Training & Development Manager
About The Position
The Training & Development Manager is responsible for designing, implementing, and overseeing all training programs that support Jump Start Stores’ operational excellence, leadership development, safety standards, and customer-service performance. This role partners closely with Store Managers, District Managers, and Operations leadership to ensure every team member— from new hires to seasoned leaders— is trained, prepared, and empowered to deliver the industry-leading guest experience Jump Start is known for. This position also ensures all training programs are consistent, scalable, and aligned with Jump Start’s values, operational standards, and compliance requirements.
Requirements
- 3–5 years of training, store management, or operations leadership experience in convenience stores, retail, and/or restaurants.
- Strong understanding of convenience-store operations (cash management, food programs, fuel operations, safety, customer service).
- Experience designing and delivering training programs for multiple levels of employees.
- Excellent communication, presentation, and facilitation skills.
- Strong planning, organization, and project-management skills.
Nice To Haves
- Previous multi-unit or training experience with convenience-store brands.
- Experience working with Paycom or similar HRIS/LMS platform.
- Instructional design or curriculum development experience.
- Bachelor’s degree in business, Organizational Development, or a related field (preferred, not required).
Responsibilities
- Develop and maintain standardized training programs for all store-level roles.
- Update training materials, guides, and operational procedures as business needs change.
- Oversee onboarding for all new retail employees, ensuring a consistent 90-day training experience.
- Partner with HR and Operations to align onboarding with company culture and expectations.
- Deliver training on safety, food handling, cash management, fuel operations, and Kansas compliance requirements.
- Conduct store visits to verify training execution and operational consistency.
- Create training paths for Shift Leaders, Assistant Managers, and Store Managers.
- Facilitate leadership workshops and support internal promotions.
- Lead in-person and virtual training sessions across Kansas.
- Train Store Managers to serve as in-store trainers and mentors.
- Use data to identify skill gaps and recommend improvements.
- Track training completion and performance trends.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
