Training & Development Manager

NCFTA•Pittsburgh, PA

About The Position

The Training Department serves a vital role within NCFTA's operations. It is both a core service provided to NCFTA's members and a strategic function that strengthens the organization internally. Through its training department, new team members are equipped with the knowledge and skills needed to contribute effectively from the outset while existing employees benefit from ongoing professional development. The Training & Development Manager serves as the central point of contact (POC) with accountability for all NCFTA training and development activities, internally and externally. Responsibilities include collaborating with the management team to identify internal and external training and development needs; developing and/or sourcing training curriculum and resources; identifying applicable industry subject matter experts; creating and executing training plans and deliverables; maintaining an accurate and current catalog of NCFTA analytical tools and resources, serving as NCFTA POC with respect to those tools and resources, and ensuring NCFTA personnel receive appropriate training regarding those tools and resources; and providing logistical support and oversight of the “analyst immersion program”. As necessary, the Training & Development Manager will be required to provide direct instruction to internal team members (i.e., staff and analyst development), NCFTA Members, and external audiences, as well as identify and recruit suitable internal and external NCFTA members to assist in this endeavor. This individual will be responsible for establishing new training relationships and maintaining existing relationships. The Training & Development Manager will also handle and execute special projects as assigned, develop project plans, record achievement of project milestones, and successfully implement special projects to completion.

Requirements

Bachelor's degree or an equivalent combination of education, military service, and professional experience.
Six (6) or more years of experience in areas including but not limited to information technology, law enforcement or intelligence or a related field.
Demonstrated experience providing instruction to adult audiences on matters relevant to the NCFTA mission.
Demonstrated proficiency in Microsoft 365 suite to include “Teams” and “PowerPoint”.
Possesses, or will obtain recognized Instructor certification(s), including Train the Trainer course completion in relevant subject matter areas.
Able to travel as needed.
Ability to communicate and support the organization's mission, core values, and goals.
Demonstrated experience as a cyber/fraud researcher or analyst in a law enforcement, regulatory, or similar setting.
Demonstrated working knowledge and understanding all applications and tools available to perform the job and use these resources effectively, to include Microsoft 365 Suite (e.g., “Teams” and “PowerPoint”).
Superior verbal and written communication abilities.
Ability to develop and maintain strong, collaborative relationships with staff, members, and external collaborators.
Excellent organizational and critical thinking skills.
Professional demeanor with attention to detail.
Engaging personality supported by inquisitive, analytical, problem-solving mindset.
Demonstrated sound judgment when making decisions.
Ability to manage multiple projects (training and other) with competing priorities and deadlines.
Demonstrated flexibility in dealing with multiple stakeholders with competing interests, projects, and training needs.

Responsibilities

Design and deliver high-quality training offerings that serve both external stakeholders and internal employees.
Establish robust onboarding training for internal team members (i.e., staff and analysts) geared to cultivate foundational familiarity with operational IT applications and tools, administrative processes, and organizational structure.
Regularly assess capabilities of available collection tools, identify new tools, and provide applicable training to internal team members.
Monitor analytical tool utilization and related budgetary resources to support vendor management and contract discussions.
Assist ongoing “Brand and Consumer Protection” training initiatives (e.g., CBP Port initiative, Target Grant), and other program related training initiatives as they arise.
Develop training calendars through short-and long-term planning process.
Deliver, or coordinate delivery of, training and development sessions.
Develop and execute communication plans for NCFTA-led (and NCFTA-assisted, as appropriate) training events including scheduling announcements, calendars, invitations, evaluations, etc.
Identify, coordinate, and, where appropriate, execute the administrative functions necessary to deliver and document training and development programs, including maintaining calendars, registrations, surveys, invoices, and budgets.
Establish, maintain and update a training library accessible to internal team members.
Deploy an evaluation process to collect constructive feedback on the effectiveness of training sessions and implement applicable recommendations.
Supervise and oversee NCFTA personnel engaged in training and development activities, including third-party consultants, grant partners, and other participants supporting NCFTA training initiatives and special projects.
Identify and recruit NCFTA staff (or outside resources) who are subject matter experts, or who have skill sets appropriate to create and deliver training.
Manage special projects, to include the “analyst immersion program” (e.g., budgetary management, placement etc.) as assigned by the CEO or Director of Operations to successful completion.
Foster an environment that is open and inclusive and treats all employees and members with respect.
All other duties assigned by the CEO or Director of Operations.