Training Developer and Documentation Analyst (5351)

SMX•Hollywood, MD

1d•$96,400 - $160,600

About The Position

SMX is currently recruiting for Training Specialists to support our State and Local Government customers on a child welfare information system implementation. SMX seeks to advance the critical missions of the United States through advanced software development, operation and maintenance of multiple 24x7 complex environments, and professional business consulting leveraging a wide variety of process methodologies and technologies. You will join a team of highly driven, supportive, and skilled professionals engaged in delivering solutions for our most critical national and local challenges.

Requirements

Bachelor's degree in instructional design, education, technical or business-related discipline, or equivalent years of experience
Practical experience in developing and delivering training programs in a State and Local or Department of Defense environment
Experience with Learning Management System (LMS) courseware development and deployment
Strong instructional design skills with ability to create training manuals, end-user guides, and learning materials
Ability to handle shifting priorities and possess excellent time management skills to meet aggressive deadlines
Strong written and verbal communication skills to interact with stakeholders and deliver effective training

Nice To Haves

Experience with Train-the-Trainer delivery methodologies
Knowledge of child welfare information systems or similar government case management systems
Experience developing training materials for multiple user roles and skill levels
Familiarity with parallel development approaches and phased training delivery

Responsibilities

Develop and deliver comprehensive training programs for child welfare information system implementation, including Train-the-Trainer (TTT) sessions and go-live training
Create training deliverables including Training Manuals, End-User Guides and Materials using the Articulate platform
Develop and deploy LMS courseware for all training modules, including PowerPoint presentations and user guides
Revise Training Course Catalog to address customer comments through project completion
Conduct phased training delivery with accelerated TTT and parallel LMS development approach
Provide virtual training delivery support to in person training team as needed
Work cooperatively with Project Manager and UAT Coordinator in developing training objectives and ensuring alignment with project timelines
Coordinate with project functional teams and customer stakeholders on training environment access, configuration, and delivery requirements
Incorporate feedback from TTT attendees into LMS courses on a rolling basis before go-live training begins
Serve as subject matter expert for training-related technical issues and resolution