Training Designer

MTM Transit•St. Louis, MO

22d

About The Position

At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you! What will your job look like? The Training Designer will design training for a targeted audience on various subjects based on contract, client or executive requests in alignment with MTM Training branding guidelines. The Training Designer will use knowledge about people, process and systems to monitor, maintain and support all branches of the company through the evaluation and development of training.

Requirements

High School Diploma or G.E.D
1+ years of experience designing, organizing, writing and editing technical documentation, preferably training-related documents
1+ years of Customer Service experience AND experience in one or more of the following required: sales, call center, transportation, technology, medical or social work
Advance level of proficiency with computers and the Microsoft Office Suite, specifically PowerPoint, Word, Excel & Outlook
Ability to problem solve and proactively take charge of difficult situations to find reasonable solutions
Displays high level project management and ability to hold others accountable for deliverables
Displays professional demeanor and ability to speak to any size audience
Ability to explain complex subjects in a clear and engaging way as well as emphasize the importance of content
Ability to use sound judgment around issues that may have adverse effects on the business
Must be results driven
Ability to build relationships and communicate effectively with internal and external stakeholders at all levels
Strong focus on customers, accountability, teamwork, collaboration and decisiveness
Excellent customer orientation & interpersonal skills
Ability to handle a high level of sensitive and confidential matters tactfully and professionally
Thrives in stressful situations within a fast-paced environment
Ability to work independently and collaboratively with others to achieve defined goals, handle inquiries, and resolve issues within a timely and constructive manner
Strong critical thinking, problem solving, analytical skills and attention to detail
Ability to take calls and handle escalated issues while creating training programs
Ability to troubleshoot and handle all technical aspects of training delivery
Ability to deliver impactful training to any learner at any level of the organizational hierarchy
Understanding of adult learning concepts

Nice To Haves

Bachelor’s Degree, preferred
2+ years of experience delivering training or presentations, preferred
Experience using LMS software, Adobe Captivate or Presenter, strongly preferred

Responsibilities

Design, plan, create and deliver engaging, cost-effective training materials that address organizational needs by following the MTM processes which may include: Presentations & Training videos Computer-based training courses Training materials: i.e. project plan, schedules, checklists, job aids, workbooks, facilitator guides, assessments and surveys
Receive information from multiple sources and create initial and ongoing performance-based training materials
Schedule and conduct efficient meetings with internal and external stakeholders as needed
Gather feedback and data from reports, contracts, RFP documents, surveys, subject matter experts at multiple levels of the organization and other sources to interpret information and improve transfer of learning
Conduct needs analysis for training requests using the Kirkpatrick model
Maintain and perform regular audits for accuracy, completion tracking and content updates
Foster a collaborative learning environment by attending and conducting train the trainer sessions for employees in person or via webinar when applicable
Evaluate training team members and provide constructive feedback
Train, evaluate and enforce location specific quality guidelines and processes
Represent the People & Culture department by embodying the defined culture and MTM Brand Ambassador behaviors