Training Coordinator - Resort Operations

Holiday Inn Club Vacations•Kissimmee, FL

4d•Onsite

About The Position

The Holiday Inn Club Vacations Coordinator of OD & Training will coordinate training for back of house teams with an additional focus on all aspects of the Team Member Recognition and Engagement Journey. The coordinator will forge strategic relationships with key business partners to measure progress against processes in place and work with Training Managers to propose best training solutions moving forward.

Requirements

Must be at least 21 years of age with a valid driver’s license, and minimum of 4 years of driving experience.
May not have any Type A violations in the last three (3) years.
May not have more than two (2) Type B moving violations in the last three (3) years.
May not have more than one at-fault accident within last three (3) years; and
May not have one (1) Type B moving violation and one (1) at-fault accident within three (3) years.
Must demonstrate excellent written and oral communication skills along with computer skills.
Able to thrive in a collaborative team environment.
Proficiency with Microsoft Office (Word, PowerPoint, Publisher, Excel.)

Nice To Haves

Associates Degree or higher in Hospitality, Human Resources, or related field preferred.
One year of experience in hospitality or resort operations preferred.
Certifications in professional organization and discipline specific licenses preferred.
One year of experience in classroom facilitation, instructional design, or equivalent preferred.

Responsibilities

Supporting training and development functions such as class rosters, facilitation, and overall class evaluation.
Administrative responsibilities including data entry, supply management, and content review and development.
Visiting operating areas to foster relationships, communication, and connection.
Updating training tools and checklists as needed.
Tracking and monitoring the journey of team members learning and development.
Tracking and reporting on usage of Orange at Heart Recognition Points as well as other company-wide recognition initiatives.
Partnering with Human Resources to define intent vs. impact of recognition across all departments.
Facilitating Leadership Recognition Training Courses and monitoring a Recognition Roadmap for resort-wide programs to include awards nominations, Employee of the Month, Quarterly Awards, and Service Anniversaries and Milestones.
Assisting with regular cadence of internal communication channels.
Maintaining Training Portal and course registration form.
Partnering with Training Manager to evaluate metrics and determine content design and delivery strategies.
Assisting with creation of pre-class and post-class surveying that leverages evaluation techniques and Kirkpatrick feedback model.
Assisting Training Managers with the tracking, implementation, and reporting of safety and compliance standards resort wide.
Ordering of supplies and workbooks to support learning and compliance.
Partnership with Risk Management and Security to assure proper trainings are in place for team members across all disciplines.