Training Coordinator

Lennox International • Fort Lauderdale, FL

3d • Onsite

About The Position

Lennox National Account Services (NAS), wholly owned by Lennox International, is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry with over 100 offices nationwide and plans for significant growth. This role is crucial in supporting the expansion by managing training programs and ensuring technicians are well-prepared. NAS is committed to employee growth and development, offering a supportive work environment and opportunities to learn.

Requirements

• Requires a high school diploma or an equivalent combination of education and experience.
• Minimum of 2 years’ experience in customer service, administrative support, and/or coordinating roles.
• Ability to learn and understand technical terminology.
• Must be able to work in a fast-paced goal-oriented environment.
• Computer skills and extensive knowledge of MS Office Suite, particularly with Excel spreadsheets.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Superior problem-solving skills.
• Able to handle multiple tasks, stay organized, and focused on details.
• Enjoys working independently and with a team.
• Must be passionate about supporting another’s success.

Nice To Haves

• Associates degree or equivalent is preferred.
• HVAC knowledge/experience preferred.

Responsibilities

• Handling basic office tasks such as answering emails and phone calls related to training programs and classes.
• Process training documents accurately and in a timely manner making sure forms are complete and requirements are met.
• Accurately update and maintain tracking spreadsheets with relevant data.
• Follow-up, escalate and report accurately on training data.
• Monthly calls to technicians and their managers for updates/feedback on tech’s progress/performance in training programs.
• Update technician and class training files to keep current and easily accessible.
• Prepare training documents and classroom materials for scheduled classes and to register techs.
• Maintains class calendar by setting up class invites and scheduling meetings accordingly.
• Setup class lunches, setup and refresh classrooms, and greet technicians and managers.
• Monitor stock supplies and report when there are shortages.
• Sort and distribute incoming mail.

Benefits

• matching 401(k)
• comprehensive health and wellness
• perks and discounts
• pet insurance
• free subscriptions
• tuition reimbursement
• medical, dental, and vision insurance
• prescription drug coverage
• 401(k) retirement plan
• short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• life and long-term disability insurance
• up to 12 days paid time off
• 2 paid well-being days
• 1 paid volunteer day
• 12 paid holidays
• 3 floating holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED