Training Coordinator - Patient Access

Albany Medical Center • Glens Falls, NY

1d • $54,690 - $82,035 • Onsite

About The Position

The Training Coordinator is responsible for the facilitation and administration of the Academy Training Program for Access Services, Clinic Practice and Patient Engagement Center onboarding, as well as ongoing staff performance improvement initiatives. Responsible for design and delivery of dynamic instruction with emphasis on patient-centered customer service for Access Services staff, with focus specific to healthcare Preservice functions (Scheduling, Pre-registration, Insurance Eligibility and Verification, Authorization and Referral Management) for Hospital and Practice. The Academy Training Program coordinates with training schedule for Hospital and Practice programs in multiple system applications. Candidates will have demonstrated skill in raising proficiency, building confidence, and developing interpersonal skills of trainees. We are seeking a detail-oriented and dynamic Training Coordinator with experience training in a healthcare setting. This role involves developing, implementing, and overseeing training programs that enhance employees' understanding of health insurance products, regulatory requirements, and customer service. The ideal candidate will have strong knowledge of health insurance practices and a passion for facilitating effective learning experiences.

Requirements

• 3 – 5 years hospital, physician billing or registration
• Training experience of the adult learner in healthcare setting or similar field
• Strong computer skill including EXCEL, WORD and ACCESS
• Proven customer service skill with ability to exceed expectations
• Ability to multi-task in stressful and high patient volume unit; must be able to manage pressure of very tight timeframes to execute task
• Ability to build confidence, raise skill level and promote a productive training and learning environment
• Experience with monitoring data quality, analyzing and trending
• Excellent time management and organizational skill
• Ability to review information and draw appropriate conclusion
• Good judgement and ability to be resourceful to problem solve; escalate issues as needed
• Team minded worth ethic.

Nice To Haves

• Bachelor's degree preferred, or an equivalent combination of education and experience.

Responsibilities

• Facilitation and administration of the Academy Training Program for Access Services, Clinic Practice and Patient Engagement Center onboarding.
• Ongoing staff performance improvement initiatives.
• Design and delivery of dynamic instruction with emphasis on patient-centered customer service for Access Services staff.
• Focus specific to healthcare Preservice functions (Scheduling, Pre-registration, Insurance Eligibility and Verification, Authorization and Referral Management) for Hospital and Practice.
• Coordinate with training schedule for Hospital and Practice programs in multiple system applications.
• Develop, implement, and oversee training programs that enhance employees' understanding of health insurance products, regulatory requirements, and customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree