Training Coordinator

The Greenbrier Hotel

4d • Onsite

About The Position

The Training Coordinator will be responsible for developing, coordinating, and delivering resort-wide service training. This role involves creating and maintaining a training calendar, partnering with the VP of Human Resources to research and coordinate training topics, and modifying or creating course materials. The coordinator will present in-person and online training sessions, manage training enrollment, and monitor the effectiveness of training programs. They will also work with managers to address learning issues and identify training needs through various feedback mechanisms. This position requires a strong understanding of the hospitality industry and current training techniques.

Requirements

• 2 years experience as an educator or teacher required.
• Proven ability to create and generate enthusiasm for training/development subjects.
• Consistently model behaviors from training subject matter.
• Consistently portray positive outlook in difficult situations.
• Ability to effectively communicate with managers and employees.
• Ability to compose and deliver presentations.
• Ability to compose documents and lesson plans.
• Excellent oral and written skills.
• Facilitate and interact with groups.
• Time and project management skills.
• Ability to use presentation equipment and PowerPoint.
• Intermediate Word Processing skills.
• Intermediate Spreadsheet skills.
• Intermediate Calendar skills.
• Intermediate Internet skills.
• Intermediate Typing skills.
• Intermediate Data Entry skills.

Nice To Haves

• 2 years leadership experience in a customer service related role preferred.
• Bachelor’s degree in relevant field preferred or equivalent experience.

Responsibilities

• Provide visible, high-energy service with a positive attitude and excellent guest service skills.
• Develop, coordinate, and deliver resort-wide service training (web-based, printed manuals, group sessions, training videos).
• Design, plan, and present team member orientations.
• Produce and maintain a training calendar.
• Partner with VP of Human Resources to research and coordinate training topics/programs with all managers.
• Review existing training materials from third parties for appropriateness and relevance.
• Modify or create course materials and training manuals to meet specific training needs.
• Present in-person and online training sessions for new hires and existing team members.
• Schedule training sessions, organize IT and other equipment, and manage course enrollment.
• Monitor training programs and manuals for effectiveness and up-to-dateness, making updates as necessary.
• Work with managers to address learning issues, instruction problems, or new educational needs.
• Manage costs for all programs, productions, and publications with the training manager.
• Specialize in the hospitality industry and stay current on its activities and needs.
• Maintain understanding of new educational and training techniques and methods.
• Assist supervisors and managers in designing department-specific training programs, delivery of material, and measurement of effectiveness.
• Identify and assess current and future training needs through Net Promoter Scores, guest surveys, and consultation with managers and directors.
• Create and maintain training books and audio-visual training aids.
• Maintain and track all company trainings.
• Comply with all company policies and procedures regarding safety, security, and emergencies.
• Assist with employee communication and other HR functions.
• Assist with new employee onboarding during peak season.
• Learn policy, procedure, and Greenbrier history to handle questions and inquiries.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree