Training Coordinator (9617)

Lutheran Services Florida • Jacksonville, FL

4d • Hybrid

About The Position

This position works closely with the Senior Director of Training Institute and other staff to develop, organize, and oversee training programs for staff, community partners, and stakeholders. This role is crucial in ensuring that staff are well-equipped with the knowledge and skills to deliver high-quality care and support to individuals facing substance abuse and mental health challenges.

Requirements

• Bachelor’s degree in Education, Training, HR or related field required.
• Minimum of two years’ experience in training coordination, curriculum development, or workforce development in a healthcare or nonprofit setting.
• Knowledge of substance abuse treatment models, mental health interventions, and trauma-informed care practices.
• Skill using e-learning platforms, LMS software, and virtual training tools
• Strong facilitation, public speaking, interpersonal and written communication skills.
• Ability to analyze training needs, measure learning outcomes, and implement improvements.
• Proficiency in Microsoft Office, Zoom, Teams and other collaboration technologies.
• Strong customers service skills
• Demonstrated skills in working independently and within a team and with a variety of stakeholders.
• Ability to travel throughout Florida including occasional overnight travel.
• Must provide own transportation or a valid driver's license.

Nice To Haves

• Master’s preferred.

Responsibilities

• Develop and implement training programs on substance abuse, mental health best practices, crisis intervention, trauma-informed care, and harm reduction strategies.
• Maintain and update training schedules, curricula, and materials to reflect current research and best practices.
• Coordinate logistics for in-person and virtual training sessions, including venue setup, materials distribution, and technology support.
• Collaborate with subject matter experts to design engaging and effective learning modules.
• Ensure training content aligns with organizational policies, state and federal regulations, and accreditation standards.
• Assists with the marketing, planning and execution of regular training programs.
• Responsible for the creation of training materials such as case studies, PowerPoint presentations, worksheet handouts, etc. and may also include writing newsletters and other materials as required.
• Maintains tracking databases for internal and external training requests and services
• Inputs data into credentialing system(s) for clinical and non-clinical reporting purposes
• Facilitate interactive training sessions, workshops, and continuing education opportunities for clinical and non-clinical staff.
• Utilize a Learning Management System (LMS) and provide technical support to staff accessing online training.
• Track training attendance, completion, and effectiveness through assessments, feedback surveys, and performance evaluations.
• Assist in grant writing and compliance reporting related to workforce development and training initiatives, as requested by Senior Director.
• Provide one-on-one coaching and mentoring to support staff in applying training concepts to their roles.
• Perform other related duties/responsibilities as assigned.
• Set up courses using video conferencing/webinar and learning management software (Zoom and TBD) including updating and setting up instructions, uploading course materials and producing webinars.
• Support trainers with logistical and technical support, and formatting and branding of materials and customize content as requested.

Benefits

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level