Training & Content Coordinator

Wellington-Altus•Winnipeg, MB

8d•Onsite

About The Position

Under the direction of the Sr. Manager Training and Development, the incumbent will assist coordinating the Training & Development Department training and content needs for new and existing onboards and projects, which includes both technical and business process training. Additionally, they will support and consult with stakeholders to design, develop, and integrate corporate training and development systems, learning management system databases, and will also support systems maintenance, development, and reporting.

Requirements

A diploma in finance or related field, or equivalent 2+ years of work experience in a financial services setting.
2+ years’ financial services industry experience working in a high growth environment.
2+ years’ experience in a customer/client-service facing role.
Proficiency with the MSOffice suite, including Word, Excel, PowerPoint, Teams, and Outlook.
Experience in digital content creation, rapid/development of content resources, knowledge management.
Experience using online meeting platforms such as MS Teams and Learning Management Systems (UKG), SharePoint, Simpplr.
Demonstrate a high level of accountability, reliability, adaptability, and innovation in accomplishing day to day work and long-term goals.
Excellent attitude and commitment to providing extraordinary service.
An excellent attention to detail.
Exemplary interpersonal and influencing skills; an ability to communicate effectively and work collaboratively, across multiple mediums (in-person, over the phone, and virtually).
Excellent problem-solving skills.
Strong organizational skills.
A high tolerance for ambiguity; highly adaptive and able to manage a large volume of competing priorities.
Strong critical thinking and written and verbal communication skills.
An ability to maintain the highest levels of confidentiality.
Strong analytical aptitude, with the ability to interpret data and derive actionable insights to drive continuous improvement.
Proficiency in instructional design principles and the ability to develop blended learning solutions for effective content creation.
Must be legally eligible to work in Canada.
A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment.
Must be able to travel within Canada 0-5% of the time.

Nice To Haves

Equivalent combination of education and experience may be considered.
Experience in wealth management or other regulated industry is a strong asset.

Responsibilities

Manage calendars and schedule training webinars, ensuring all stakeholders are informed and prepared.
Setup Events in our intranet as applicable
Provide support and assistance in navigating the intranet platforms for training and content development purposes.
Implement reminders, validations, and review processes to ensure compliance and effectiveness of training programs.
Content Review- review revisions as identified with Sr Manager, and Manager
Manage permissions and access rights for training materials and platforms as needed.
Communicate updates, new content, and relevant training sessions through the newsletter
Organize training content, including written materials and videos, for easy access and reference.
Coordinate the posting of training materials and resources on relevant platforms following training sessions.
Maintenance of intranet: job aid inventory, code book, and others as developed
Monitor and manage the training mailbox, and P&D mailbox, responding to inquiries and requests in a timely manner.
Collaborate with stakeholders, including Senior Manager, Training & Development and Manager, Training & Development, to provide accurate and timely responses to training-related queries.
Maintain and update project spreadsheets, tracking progress and milestones for training initiatives in collaboration with internal project partners.
Support tracking of assets and resources
Support coordinating training event logistics with for new teams, Associates, and corporate employees
Assisting in the Learning Management System database and supporting systems maintenance, development, and reporting.
Assisting in maintaining the Training Sites on Wellington-Altus employee intranet and BOSS.
Supporting the development and maintenance of course materials, including instructor manuals, participant guides, e Learning, train the trainer materials, job aids, evaluations, and tests.
Perform various administrative duties, including scheduling training sessions and organizing and reporting on enrollment through the learning management system
Supporting Training sessions and firm wide webinars including facilitation.
Supporting the design, development, and revision of new/existing courseware to meet learner needs, using best practices in instructional design by leveraging technology.
Supporting the development and maintenance of course materials, including instructor manuals, participant guides, e Learning, train the trainer materials, job aids, evaluations, and tests
Partner with subject matter experts and support teams for alignment on ongoing changes to update existing modules and training material.