TRAINING CONSULTANT (WT: SENIOR ANALYST TRAINER) - 76003479 1
About The Position
The Senior Analyst Trainer provides daily side by side coaching and development to the CSC Senior Consumer Service Analysts to ensure that they can independently take calls from the public. In this position you will assist analysts in investigating, analyzing, and resolving complaints and inquiries relating to all aspects of Florida Driver License and Motor Vehicle laws, HSMV policies and procedures or programs administered by the Department. As a Senior Analyst Trainer, you will be working in a team environment to ensure the success of all CSC Senior Consumer Service Analysts.
Requirements
- Skill in understanding and interpreting Florida Statutes, policies and procedures pertaining to driver license and motor vehicle transactions.
- Skill in providing customer service in a telephone call center environment.
- Knowledge of customer service center policies and procedures.
- Skill in researching, analyzing, and resolving customer inquiries relating to Driver license or Motor Vehicles.
- Skill in the use of Florida Real-Time Vehicle Information (FRVIS), Florida Driver License Issuance System (FDLIS), DAVID, Expert Knowledge Database System and Microsoft applications.
- Ability to communicate effectively and efficiently both orally and in writing.
- Ability to coach and motivate others.
- Ability to be tactful in difficult and stressful situations.
Nice To Haves
- Answering inquiries related to driver license issuance, renewals, or replacements.
- Answering inquiries related to motor vehicle/vessel tags or titles.
- Answering inquiries related to driver license sanctions.
- Answering inquiries related to motor vehicle insurance/financial responsibility.
- Working in a call center environment.
- Working with the Expert Computer System.
- Related to coaching, training, and/or leading others.
Responsibilities
- Provides daily side by side coaching and development to CSC Senior Consumer Service Analysts.
- Assists analysts in investigating, analyzing, and resolving complaints and inquiries relating to Florida Driver License and Motor Vehicle laws, HSMV policies and procedures, or programs administered by the Department.
- Works in a team environment to ensure the success of CSC Senior Consumer Service Analysts.
Benefits
- Paid Parental Leave
- Annual and Sick Leave Package
- Nine Paid Holidays
- State Health and Life Insurance
- Educational Benefits
- Contributory Retirement Plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
