Training Coach

GoHealth Urgent Care•St. Louis, MO

4d•Onsite

About The Position

The Training Coach partners with the learning and operations team to help create an effortless, personal, and connected onboarding and training experience. The Training Coach is responsible for executing on the practical skills training phase of new hire training by following a formal and organized method of teaching new or existing team members the critical thinking skills and high-level competencies to feel comfortable and confident in doing their role. The Training Coach uses a competency-based model to foster growth learning and enhance the socialization of the learner. The types of learners include newly hired team members, team members transferring to a center or department, and those team members who require additional support with new or existing learning experiences. The Training Coach will provide support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication.

Requirements

High school diploma or equivalent required
Medical Assistant experience preferred for Graduate of a Medical Assistant Program or 2+ years of experience within the last 3 years under a licensed healthcare supervisor in lieu of a Medical Assistant program preferred.
Training or related experience required
Experience using Electronic Health Record (EHR)
Proficient use and understanding of medical terminology
Clinical skills in Point of Care Testing, vitals intake, clinical laboratory procedures
Proficiency in Microsoft Office programs (i.e., Word, Excel, PowerPoint, Outlook, etc.)
Excellent verbal and written communication skills
Excellent presentation skills
Excellent organizational skills
Basic Life Support (BLS) required at time of hire.
Computerize Provider Order Entry (CPOE) certification for order entry is required within two weeks of start date and must be kept active in lieu of MA certification within the first 15 months of hire.

Nice To Haves

Graduate of a Medical Assistant Program preferred
1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred
CPOE must be obtained within 2 weeks of hire if Medical Assistant Certification is not obtained upon hire required
Urgent care experience preferred.

Responsibilities

Teach and evaluate team members’ technical skill competencies using pre-approved methods and procedures.
Conduct orientation to the center, department and/or organization to cover predetermined learning items.
Teach and train team members to bring them up to predetermined levels of competency for the specific job.
Hosts Learning Coach Workshop, as needed.
Acts a backup to the Training Specialists and completes classroom-based training; complete Airtable compliance documentation.
Meets the required minimum 40 hours to a maximum of 80 hours of dedicated time invested with up to 6 assigned team members to ensure a level of knowledge and skills is acceptable within the company’s learning standards required.
Ensure a flexible schedule to capture new hires with challenging schedules i.e., Per Diems, Temporary, etc.…
Provide in-center coaching to new team members on all assigned areas of the core competencies.
Offer hands-on market specific training needs, from new hire training, check-ins, market process updates/changes, clinical refresher needs, registration process refresh/updates, and annual competencies.
Ensure accountability of team members’ competence validation.
Collaborate with Training Specialists and Learning team leaders for ongoing quality improvements for the training program.
Meets with the Training Specialist regularly to support market operation training needs related to the team members’ learning journey including, but not limited to, new hire training, market learning process updates/changes, other market training needs.
Assists in maintaining Airtable compliance by completing and uploading Core Competency Checklist and submitting the Competency Evaluation via digital Airtable form.
Maintain team member evaluation feedback being at the fully meets or higher level each year.
Collaborate with Training Specialists and Learning team leaders for ongoing quality improvements for the training program.
30, 60, 90-day check-ins for training needs to include, but not limited to, checklist to round and check comfort level
Track and manage the assigned completion of Core Competency Checklist items and submit e-form when completed for new team members.
Provide timely feedback on assigned team member performance and escalate any issues if required.
Operates in a mobile capacity; travel to sites where majority of new hires home locations are near, as assigned.
Works operationally when no training is needed i.e., new hire training, workshops, BLS, fit testing, etc.
Provide support, partnership, and training to other market Training Coaches nationally, as needed.
Attends mandatory operations/learning meetings on behalf of Training Specialist in their absence.
Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
Process co-pays and schedule patient appointments for assigned center.
Coordinate provider referrals to assigned Specialist.
Answer patient questions regarding their care and keep them informed of their status.
Inform technical staff of patient flow.
Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit; etc.
Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.
Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.
Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
Responsible for the maintenance of medical records and scanning charts to patient files.
Answer phone calls, collect and sort daily incoming and outgoing postal correspondence.
Ensure reception area is well maintained.
Conduct courtesy call-backs for patient follow-up.
Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
Other patient care responsibilities as defined in the Medical Assistant Guideline document.