Training & Application Support Coordinator - Hybrid in Redlands, CA

UnitedHealth Group•Redlands, CA

3d•$20 - $36•Hybrid

About The Position

This is an exciting, entry-level opportunity to join our Epic Application Support and Training team in the Inland Empire, CA area. As a Systems Mgmt Specialist, you will play a key role in healthcare operations by helping our clinical and administrative staff successfully adopt and utilize our technology platforms. In this role, you will perform procedural tasks under guidance, coordinate training logistics, manage Learning Management System (LMS) administration, and provide entry-level Epic system support. If you are passionate about customer service, eager to learn complex technology systems like Epic, and want to support our care teams in delivering great patient outcomes, this is the perfect starting point for your career in healthcare IT. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma/GED
2+ yrs of experience in technology support, customer service, administrative coordination, clinical administration, or a related role (relevant technical internships or academic coursework may be considered)
1+ yrs of experience troubleshooting basic software, application, or system issues
1+ yrs of experience entering, tracking, or managing data within an enterprise system, database, or ticketing platform (e.g., LMS, CRM, or help desk tool)

Nice To Haves

Prior exposure to or familiarity with Epic systems or other Electronic Health Record (EHR/EMR) platforms
Experience working within a healthcare clinic, medical office, or hospital operations environment (e.g., as a medical assistant, clinic coordinator, or scheduler)
Passion for learning complex software applications and a strong customer-service mindset when helping clinical users
Basic understanding of online learning portals or training coordination
Strong organizational, verbal, and written communication skills

Responsibilities

Provide entry-level (first- and second-line) support for Epic users across clinical and operational roles.
Troubleshoot routine Epic application issues, user errors, and workflow challenges.
Document support issues, resolutions, and trends, and escalate complex issues to senior Epic analysts.
Assist with basic system testing and validation for Epic updates and enhancements.
Assist with New Employee and Clinician Training, including scheduling onboarding sessions, tracking completion, and organizing class materials.
Support the training team with administrative and logistical needs while serving as a helpful point of contact for routine training inquiries.
Partner with Operations leadership to understand clinic workflows and training needs.
Guide clinic leadership on required classes and learning paths by role, and collaborate during new clinic onboarding to support training readiness.
Ensure training requirements align with clinical workflows.
Administer the Learning Management System (LMS) by assigning required courses and video sessions based on role, department, and clinic type.
Maintain learning paths (including clinician onboarding tracks) and track training completion and compliance for reporting.
Coordinate in-person training logistics, including scheduling training rooms, managing rosters, preparing materials, and supporting class instructors.
Communicate schedules and updates to learners and leadership.
Submit, track, and follow up on Epic access tickets and Epic Shop requests related to onboarding.
Coordinate with IT, Epic, and application teams to ensure system access aligns with training completion timelines.
Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement.