Training and Standards Specialist

AirSprint•Calgary, AB

4d•Onsite

About The Position

The Training & Standards Specialist plays a key role in supporting operational readiness through the development and delivery of training programs, operational manuals, procedures, and learning systems for the Operations Control Team. Working closely with the Quality & Standards Manager and Operations Control Manager, the Specialist helps ensure training, resources, and processes remain accurate, effective, compliant, and aligned with operational standards.

Requirements

High School Diploma or equivalent.
Minimum of two (2) years of related experience in aviation operations, flight coordination, or training support.
Working knowledge of Transport Canada regulations and standards.
Experience maintaining operational manuals, training materials, or learning management systems.
Intermediate proficiency in Microsoft Office (Outlook, Excel, Word).
Restricted Operator Certificate (ROC-A). If the incumbent does not obtain this certification, it will be included in their training.

Nice To Haves

Focus on getting things right, down to the last detail.
Communicate effectively in English, both verbally and in writing.
Are a humble team player and are ready to pitch-in wherever you’re needed.
Are willing to step up and take the lead.
Have great judgment and decision-making skills.
Have good analytical thinking and organizational skills.
Are committed to growth by seeking and providing constructive feedback.
Thrive in a fast paced and agile environment/Highly organized with strong multi-tasking and time management skills.
Are good at handling change and can adjust to new situations.
Communicate effectively in English, both verbally and in writing.

Responsibilities

Maintain and update Operations Control manuals and training materials to ensure accuracy, compliance, and consistency.
Maintain a strong working knowledge of Operations Control roles and procedures to ensure training materials and manuals remain current and accurately reflect day-to-day operational requirements.
Administer and maintain learning management systems (LMS) such as Tovuti, including course setup, content management, and system administration.
Deliver and support onboarding and recurrent training for Operations Control personnel.
Provide training related to procedural updates, new systems, and regulatory requirements to support operational consistency and standardization.
Collaborate with the Quality & Standards Manager to ensure training content reflects current operational standards, procedures, and regulatory requirements.
Identify opportunities for procedural improvements and provide recommendations to the Quality & Standards Manager.
Work with the Operations Control Manager to align training delivery with operational requirements, team schedules, and staffing requirements.
Maintain training records and documentation to support audits and compliance reviews.
Support continuous improvement initiatives by gathering feedback on training effectiveness and recommending updates to materials, systems, and delivery methods.
Contribute to a culture of learning, compliance, and standardization within the Operations Control Team.
Perform additional duties and support departmental initiatives as assigned by the Operations Control Manager.