Assistant Director of Inflight Training and Standards

PSA Airlines • Charlotte, NC

6d • Onsite

About The Position

Let your career take off with PSA Airlines. PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

Requirements

• At Least Five (5) years of leadership experience and success in leading diverse teams.
• Expertise in Inflight policies and procedures, attendance control, Federal Aviation Administration (FAA) and Transportation Security Administration (TSA) Regulations.
• Previous experience working with Collective Bargaining Agreement and Labor Relations.
• At least three (3) years of classroom instruction or training experience.
• Exceptional integrity with impeccable ethics in safety and compliance.
• Excellent oral and written communication skills with proven success driving measurable results to enhance both customer and employee satisfaction.
• Track record of working in a productive, safe, and collaborative manner.
• Bachelor’s degree or equivalent work experience.
• Ability to speak/read/write in English.
• If hired, must be able to demonstrate that you are authorized to work in the U.S.

Responsibilities

• Responsible for design and delivery of Inflight Services initial, recurrent and management training programs.
• Oversee the design and implementation of Flight Attendant policies and procedures related to safety, service, and regulatory compliance.
• Develop comprehensive business plan for the organization and specifically the two primary programs Flight Attendant New Hire and Recurrent that detail the road map for each program.
• Partner with other departments to ensure policies, procedures and training are in alignment with regulatory and company policies.
• Coach and provide leadership direction, motivation, and supervision of Inflight Training, Instructional Design, and Inflight Standards teams.
• Coordinate with Employee Relations, Labor Relations, and other departments to interpret and apply corporate policies and procedures and the Association of Flight Attendants (AFA) collective bargaining agreement.
• Foster diversity, inclusion, belonging and engagement to support the Company’s core values and culture.
• Create honest and trusting relationships with Flight Attendants, AFA leaders and other department and regulatory leaders.
• Deliver a superior Inflight experience that meets or exceeds internal customer expectations.
• Meet all operational goals associated with the Inflight Services department.
• Execute daily, weekly, and monthly operational plans.
• Handle management of front-line department personnel including working with Talent Management and Employee Relations in the areas of recruitment, retention, termination, training, performance management, and corrective counseling.
• Represent Inflight Services in cross-departmental meetings and take ownership of operational functions/projects.
• Participate, when necessary, in fact-finding, investigation, and grievance meetings/process.
• Develop both strategic and tactical plans that create a safety-conscious environment.
• Lead and participate in special projects, as assigned.
• Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
• Performs other duties as assigned.

Benefits

• Travel privileges on the American Airlines global network
• A generous vacation plan designed to let you enjoy your travel perks
• 401(k) with company match
• American Airlines Group (AAG) profit-sharing and bonus opportunities
• A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
• Premium dental coverage
• Vision plan options provided, including a plan that covers both glasses and contacts every year
• Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
• Access to 24-hour virtual urgent care services
• Family planning and fertility treatment
• LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
• Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
• Flexible Spending Accounts for both Health Care and Dependent Care services
• Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional

What This Job Offers

• Job Type: Full-time
• Career Level: Manager