Training and Quality Assurance Lead

Old Colony Elder Services•Brockton, MA

1d•Hybrid

About The Position

OCES is growing and expanding to 11 more towns covering the south shore area, including Quincy, Braintree, Weymouth, etc. OCES supports older adults and individuals with disabilities by providing vital information and coordination of services. By promoting healthy, safe living for our consumers, we hope to allow them to stay active and engaged in their lives and in their own communities for as long as possible. Our mission: Through the talents of an experienced and diverse workforce, OCES supports the independence and dignity of older adults and individuals with disabilities by providing essential information and services that promote healthy, safe living which positively impacts our community. We are seeking a Training & Quality Assurance Lead that will collaborate across OCES to drive, develop and monitor training initiatives. They will work with agency leadership to provide industry intelligence and actionable solutions to programmatic staff resulting in improvement in OCES' clinical, designation and strategic goals.

Requirements

Considerable knowledge of the principles and practices of social work as well as the social, emotional, and physical processes of aging
Previous experience in management, training and quality assurance
Proficiency at learning applicable software, Microsoft Office Suite and other relevant technology for content creation and reporting
Ability to establish and maintain harmonious working relationships with all levels of staff and outside agencies
Ability to interpret, understand and adhere to complex regulations, standards, and procedures
Bachelor's degree in social work or related field

Nice To Haves

Current Social Work License preferred
Five years of management experience preferred

Responsibilities

Partner with executive and program leadership to align training initiatives with business goals to ensure consistent quality standards
Develop training programs and materials based on a programmatic, state and industry requirements
Facilitate training sessions in various formats including classroom discussion, on the Job training and e learning
Provide one-on-one coaching to employees across various departments and supervisory levels as needed to improve consistency in performance standards
Calculate and analyze internal and external performance data communicating findings
Monitor and audit the effectiveness of training programs, making adjustments to improve outcomes
Other duties as assigned