Training and Performance Specialist

Housing Forward • Dallas, TX

8d • Hybrid

About The Position

Housing Forward is seeking a Training and Performance Specialist to support training for the All Neighbors Coalition as part of its Performance Management team. Under the direct supervision of the Training Manager, the role plans, develops, and implements training courses and materials for a variety of programs. The position supports direct service providers and Homeless Management Information System (HMIS) users across Coalition member organizations, and provides training and technical assistance through in-person, virtual, and online learning formats.

The specialist contributes to Housing Forward’s online training catalog, applies the ADDIE instructional systems design process, collaborates with subject-matter experts, and stays current on applicable regulations and training-team software. The role requires occasional travel and work at different sites, and may include night or weekend meetings. Employees are currently expected to work in the office at least three days per week, subject to change.

Requirements

• Bachelor’s degree in Education, Training Development, or a related field, or two years of work experience.
• Excellent computer skills and attention to detail.
• Excellent written, oral communication, and listening skills with management, staff, and external clients, including people who are not well versed in computers and technology.
• Strong customer service skills and ability to positively diffuse user frustration.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Previous experience facilitating synchronous and asynchronous adult learning.
• Reliable transportation, a valid state-issued driver’s license, and car insurance.
• Flexibility to work at different sites as scheduled; limited travel is required.
• Ability to maintain files and lift objects weighing up to 25 pounds.

Nice To Haves

• Experience working in training and data is strongly preferred.
• Experience developing technical training programs and end-user documentation is strongly preferred.
• Previous experience as a trainer for online platforms is strongly preferred.
• Experience producing written and screenshot or video materials is strongly preferred.
• Experience with ClientTrack, HMIS, and web technologies is a plus.
• Familiarity and competency with HUD HMIS Data Standards is a plus.
• Experience with Camtasia, Thinkific, DomiKnow, or similar video-recording and editing software is preferred.

Responsibilities

• Coordinate and facilitate programmatic training for direct service providers at All Neighbors Coalition member organizations, including training on CoC best practices, program delivery and operations, the Coordinated Assessment System, and trauma-informed care.
• Coordinate and facilitate required HMIS training for end users on data-collection standards, system access, and local best practices.
• Schedule and plan synchronous training, from individual sessions to recurring sessions and ongoing cohorts.
• Serve as an instructor for eLearning courses in the Learning Management System (LMS), including enrolling users, approving assignments, managing discussion posts, and providing technical assistance.
• Collaborate with Housing Forward team members to ensure accurate delivery of training content and materials related to their areas of expertise.
• Stay informed about laws, policies, regulations, and guidelines relevant to assigned training projects, including CoC policies and program regulations, HUD HMIS Data Standards, and standards for other federal funding partners.
• Contribute training materials, videos, documents, and other digital resources to Housing Forward’s online catalog and LMS.
• Apply the ADDIE instructional systems design process to develop eLearning courses, in-person and virtual instructor-led training, and other learning opportunities.
• Partner with the Performance Management team to provide personalized training and technical assistance to CoC member organizations as needed.
• Maintain proficiency with third-party products used by the training team and stay current on system changes, including customizations and software updates.
• Participate in CoC and HMIS Workgroup meetings and other project-related meetings as needed.
• Perform other duties as necessary and assigned.

Benefits

• Flexible PTO policy for full-time employees.
• Office closures on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas Day.
• MLK Jr. Day, Juneteenth, and Election Day are Days of Service.
• Employer-provided medical, dental, and vision insurance: Housing Forward pays 90% of employee coverage and 50% of family coverage.
• Basic life insurance.
• Short- and long-term disability insurance.
• Laptop provided; phone and/or hotspot provided if needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level